Service Advisor & Client Experience Leader

Asbury; Grapevine (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid time off

Paid training

Stock awards

Job summary

Asbury is seeking an Assistant Service Manager (Service Advisor) for our Park Place Dealerships operation in Grapevine, TX. The role ensures an extraordinary client experience by coordinating service with technicians, scheduling with the call center, and overseeing cashier processes while upholding Park Place standards.

The ASM will drive customer satisfaction by presenting clear maintenance menus, producing repair orders, and following up on status.

Qualifications

• High school diploma or equivalent.
• Must be at least eighteen years of age.
• Must have a valid driver’s license and meet company MVR policy requirements.
• Must be able to pass pre-employment screenings (background and drug test)

Responsibilities

• Greet Service Department clients in a prompt and courteous manner 100% of the time, and never differentiate between customer pay and warranty service clients.
• Provide clients with an accurate estimate of repair or maintenance costs, and/or a minimal diagnostic fee with explanation of associated costs.
• Writes Repair Orders, detailing problems and pertinent information, and secure clients’ signature for authorization of repair or service.
• Inform clients of repair diagnosis, sell repairs and services needed or required for proper operation.
• Notify clients when repairs are completed and vehicle is ready for delivery.
• Follow up on progress of each repair order during the day and contact clients by phone, text or e-mail at least twice daily to notify them of any changes to the status or estimated time of completion of their repair, and document changes on repair order.
• Maintain required Customer Satisfaction Index (CSI) rating in accordance with dealership standards.
• Maintain any other KPI’s in accordance with dealership standards.
• Attend weekly department meetings

Skills

Customer service

Communication

Problem solving

Time management

Multitasking

Education

High school diploma or equivalent

Job description

Asbury is seeking an Assistant Service Manager (Service Advisor) for our Park Place Dealerships operation in Grapevine, TX. The role ensures an extraordinary client experience by coordinating service with technicians, scheduling with the call center, and overseeing cashier processes while upholding Park Place standards.

The ASM will drive customer satisfaction by presenting clear maintenance menus, producing repair orders, and following up on status.