Auto Service Dispatcher

Lithia Motors; Village of Yorkville (NY); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Time Off & Holidays

401(k) with ESPP

Life Insurance & Disability Coverage

Career Development Opportunities

Vehicle Purchase Discounts

Wellness Programs

Job summary

Yorkville CDJR is seeking a Service Department Dispatcher in Yorkville, NY. You will coordinate workflow between Service Advisors and Technicians to ensure repairs are completed on time with high-quality service.

The role reports to the Service Manager and is strictly on-site at our Yorkville location. Requirements include 3+ years in automotive dispatch, service advisor, or technician roles, strong communication, and ability to thrive in a fast-paced, team-driven environment.

Qualifications

• 3+ years experience as an automotive Dispatcher, Service Advisor, or Technician preferable CDK experience is a plus.
• You will communicate with customers and co-workers.
• You will work in a fast-paced environment.
• Team-oriented and detail-focused.

Responsibilities

• Dispatch and schedule repair orders
• Able to collaborate with technicians, advisors, and management
• Assign work based on technician skill level and availability
• Monitor shop workflow and prioritize repairs
• Open and close repair orders
• Coordinate parts availability with the Parts Department
• Manage comeback repairs and warranty documentation
• Maintain dispatch logs and vehicle status records
• Support quality control and timely repair completion
• Other responsibilities as assigned

Skills

Dispatcher experience

Customer communication

Team collaboration

Fast-paced environment

Education

High school diploma or equivalent

Tools

CDK experience

Job description

Yorkville CDJR is seeking a Service Department Dispatcher in Yorkville, NY. You will coordinate workflow between Service Advisors and Technicians to ensure repairs are completed on time with high-quality service.

The role reports to the Service Manager and is strictly on-site at our Yorkville location. Requirements include 3+ years in automotive dispatch, service advisor, or technician roles, strong communication, and ability to thrive in a fast-paced, team-driven environment.