Automotive Service Advisor – High Earnings, On-site & Training

Lithia Motors; Village of New York Mills (NY); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401(k) with company participation

Employee Stock Purchase Plan

Paid Time Off & Holidays

Ongoing training through Lithia

Job summary

Lithia Motors in Yorkville, NY is seeking an Automotive Service Advisor to join a fast-paced service team. You will act as the primary liaison between customers and technicians, prepare estimates, and manage repair orders with an emphasis on accuracy and customer satisfaction.

The role requires strong communication, a valid driver's license, and a customer-focused mindset. Previous Service Advisor experience is preferred; automotive technician background is a plus.

Qualifications

• High school diploma (or equivalent), 18+ required.
• Valid driver’s license with a clean driving record.
• Previous Service Advisor experience preferred.
• Automotive technician background is a plus.
• Strong communication and customer service skills are essential.

Responsibilities

• Act as the primary liaison between customers and technicians.
• Identify vehicle concerns and recommend appropriate services.
• Prepare accurate estimates for parts, labor, and repairs.
• Write and manage repair orders (ROs) from start to finish.
• Communicate additional service needs based on inspections and timelines.
• Verify warranty and service contract coverage and keep customers updated.

Skills

Customer service

Communication

Teamwork

Vehicle systems knowledge

Education

High School diploma or equivalent

Job description

Lithia Motors in Yorkville, NY is seeking an Automotive Service Advisor to join a fast-paced service team. You will act as the primary liaison between customers and technicians, prepare estimates, and manage repair orders with an emphasis on accuracy and customer satisfaction.

The role requires strong communication, a valid driver's license, and a customer-focused mindset. Previous Service Advisor experience is preferred; automotive technician background is a plus.