Service Director

Del Grande Dealer Group; San Jose (CA); On-site; USD 84,000 - 240,000; Full time

Benefits offered by this job

Values-driven culture

Training & development

Medical, Dental, Vision

401k with company match

Employee Assistance Program

Job summary

Capitol Chevrolet, part of the Del Grande Dealer Group (DGDG), is seeking a Service Director to lead our automotive service team and deliver world-class guest service. You will oversee all service operations, mentor staff, meet OEM requirements, and drive the department toward higher CSI and profitability.

With a culture of integrity and teamwork, we offer training, a strong benefits package, and opportunities for growth.

Qualifications

• Minimum of 5 years of experience as a Service Director.
• Strong focus on providing excellent customer service.
• Clean driving record and valid driver's license.
• DMV check required.

Responsibilities

• Guide, lead and mentor the service organization to maximize personal potential.
• Implement strategies and processes to meet department objectives.
• Ensure a great guest experience.
• Develop relationships with every team member.
• Maintain a service follow-up system for repeat/referral business.
• Hire and supervise service department personnel and monitor performance.
• Craft goals and objectives including an annual budget and marketing plan.
• Maintain a high CSI by addressing customer complaints promptly.

Skills

Customer service

Team leadership

Budget management

Education

High school diploma or higher education

Job description

Capitol Chevrolet proudly named a Chevrolet ‘Dealer of the Year’ is searching for talented sales professionals to join their team. DGDG’s vision for success is driven by our unique culture and cutting-edge technology. To make our vision real, we look for sales/service professionals who think differently and strive to provide 100% guest satisfaction. We provide top-notch training to ensure your success and are proud to offer all our Sales team members one weekend off a month. There’s a reason why Capitol Chevrolet sells more electric vehicles than any dealership in the country.

Service Director

As a Service Director, you will lead our talented team of automotive professionals providing world class customer service to our guests. This position is responsible for the overall performance of the department by: instilling the DGDG Core Values, growing the team, caring for guests and meeting OEM requirements.

What You'll Be Working On

• Guide, lead and mentor the service organization to maximize their personal potential
• Implement strategies and processes to meet the department objectives
• Ensure a great guest experience
• Develop relationships with every team member
• Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
• Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
• Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

What You Need To Bring To The Table

• A minimum of 5 years of experience as a Service Director
• Strong focus on providing excellent customer service
• High school diploma or higher education
• Clean driving record & valid driver's license
• Driven personality, eager to improve and able to work within and support internal teams
• DMV Check required

Salary

$84,000-$240,000/annually

Pay is based on applicable experience and skills.

Industry Leading Benefits

• Values-driven culture and team built on integrity, caring, performance and efficiency
• Continuous career development and advancement opportunities
• Comprehensive benefits package (Medical, Dental, Vision)
• 401k with company match
• Employee Assistance Program with free telemedicine and mental health resources
• Exclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance Package

More About DGDG

The Del Grande Dealer Group (DGDG) is the largest family-owned automotive group in the Bay Area. Our team is over 1,000 strong and growing. We’ve been named a Bay Area News Group Top Workplace for 16 consecutive years (not to mention being named a Top Workplace USA in 2020). Our enthusiastic and courteous team, award-winning culture, combined with our cutting-edge technology, provide guests with a one-of-a-kind, “best-in-class" dealership experience.

DGDG's 4 core values of Integrity, Caring, Performance, and Efficiency have stood at the cornerstone of our success. Our shared passion for training, teaching, recognition, reward, and promotion produce results that set us apart.

“Be happy” is much more than a slogan. It’s a way of doing business. We pride ourselves on making our guests and our team members exceedingly happy. And we’d be happy if you joined us!

DGDG takes your privacy seriously. You can learn more here: DGDG Privacy Policy*.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• www.dgdg.com/privacy-policy/