Service Director

Hireology; San Jose (CA); On-site; USD 84,000 - 240,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with company match

Employee Assistance Program with free

Exclusive Employee Vehicle Purchase 3–

Job summary

Capitol Chevrolet is seeking a Service Director to lead our service team and deliver world class guest service. You will hire, develop and supervise service staff, set budgets and marketing plans, and maintain a high CSI while meeting OEM requirements.

With 5+ years of service leadership, a clean driving record and strong customer focus, you will drive continuous improvement and ensure a top-tier experience for every guest in a fast-paced dealership environment.

Qualifications

• Minimum 5 years of experience as a Service Director.
• Strong focus on providing excellent customer service.
• High school diploma or higher education.
• Clean driving record & valid driver's license.
• DMV Check required.

Responsibilities

• Guide, lead and mentor the service organization to maximize their personal potential
• Implement strategies and processes to meet the department objectives
• Ensure a great guest experience
• Develop relationships with every team member
• Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
• Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
• Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

Skills

Leadership

Customer service

Team development

Education

High school diploma or higher education

Job description

Capitol Chevrolet proudly named a Chevrolet ‘Dealer of the Year’ is searching for talented sales professionals to join their team. DGDG’s vision for success is driven by our unique culture and cutting-edge technology. To make our vision real, we look for sales/service professionals who think differently and strive to provide 100% guest satisfaction. We provide top-notch training to ensure your success and are proud to offer all our Sales team membersone weekend off a month. There’s a reason why Capitol Chevrolet sells more electric vehicles than any dealership in the country.

As a Service Director, you will lead our talented team of automotive professionals providing world class customer service to our guests. This position is responsible for the overall performance of the department by: instilling the DGDG Core Values, growing the team, caring for guests and meeting OEM requirements.

What you'll be working on:

• Guide, lead and mentor the service organization to maximize their personal potential
• Implement strategies and processes to meet the department objectives
• Ensure a great guest experience
• Develop relationships with every team member
• Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
• Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
• Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

What you need to bring to the table:

• A minimum of 5 years of experience as a Service Director
• Strong focus on providing excellent customer service
• High school diploma or higher education
• Clean driving record & valid driver's license
• Driven personality, eager to improve and able to work within and support internal teams
• DMV Check required

Salary: $84,000-$240,000/annually

*Pay is based on applicable experience and skills.

Industry Leading Benefits:

• Values-driven culture and team built on integrity, caring, performance and efficiency
• Continuous career development and advancement opportunities
• Comprehensive benefits package (Medical, Dental, Vision)
• 401k with company match
• Employee Assistance Program with free telemedicine and mental health resources
• Exclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance Package

More about DGDG:

The Del Grande Dealer Group (DGDG) is the largest family-owned automotive group in the Bay Area. Our team is over 1,000 strong and growing. We’ve been named a Bay Area News Group Top Workplace for 16 consecutive years (not to mention being named a Top Workplace USA in 2020). Our enthusiastic and courteous team, award-winning culture, combined with our cutting-edge technology, provide guests with a one-of-a-kind, “best-in-class