Auto Service Customer Engagement Lead

MileOne Autogroup; Harrisburg (Dauphin County); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Health benefits

Training and mentoring

Employee Purchase Program

Scholarship Program

Employee Assistance Program

Job summary

MileOne Autogroup's Heritage Harrisburg location is seeking a Customer Engagement Coordinator to provide exceptional customer service in the automotive service environment. The role focuses on managing inbound/outbound communications, scheduling appointments, and collaborating with sales and service teams.

The position offers a competitive salary of $55,000 per year and on-site work in Harrisburg, with a commitment to professional development and employee benefits.

Qualifications

• Strong communication and organizational skills.
• Experience in customer service or the automotive industry preferred.
• Proficiency in CRM software and basic computer skills.

Responsibilities

• Manage inbound and outbound communications with customers.
• Schedule appointments and follow up on leads.
• Collaborate with sales and service departments to ensure seamless operations.

Skills

Communication skills

Organizational skills

CRM software

Customer service

Tools

CRM software

Job description

MileOne Autogroup's Heritage Harrisburg location is seeking a Customer Engagement Coordinator to provide exceptional customer service in the automotive service environment. The role focuses on managing inbound/outbound communications, scheduling appointments, and collaborating with sales and service teams.

The position offers a competitive salary of $55,000 per year and on-site work in Harrisburg, with a commitment to professional development and employee benefits.