Automotive Service Growth & Outreach Coordinator

LeadCar Systems, Inc.; Hamburg (Berks County); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Supplemental Benefit Insurance, Life,

401(K) Retirement Plan

Paid Time Off

Paid Holidays

Employee Discounts

Employee Referral Program

Continued training

Job summary

LeadCar Honda Hamburg is seeking an Automotive Service Business Development Coordinator to drive service department growth by developing customer outreach programs, managing appointments, and ensuring a positive service experience for customers in Hamburg, PA.

The role requires strong communication, bilingual English/Spanish is preferred, and solid customer service skills with proficiency in Outlook and Excel. Training provided through the company and manufacturer partners.

Qualifications

• English/Spanish bilingual ability strongly preferred.
• 1-3 years customer service experience preferred.
• Strong phone etiquette and communication skills.
• Organizational and time-management skills.
• Proficiency in Outlook and Excel; ability to multitask.

Responsibilities

• Answers incoming calls to provide information, schedule appointments, and collect customer/vehicle information.
• Refers customers with questions about work to the Service Writer or appropriate personnel.
• Handles customer complaints with integrity and refers to resolution.
• Provides accurate cost and time estimates for maintenance and repairs.
• Answers and responds to service requests, scheduling customers as needed.
• Performs service follow-up calls and verifies satisfaction via CSI.

Skills

Bilingual EN/ES

Phone etiquette

Verbal communication

Written communication

Organizational skills

Microsoft Outlook

Microsoft Excel

Multitasking

Tools

Microsoft Outlook

Microsoft Excel

Job description

LeadCar Honda Hamburg is seeking an Automotive Service Business Development Coordinator to drive service department growth by developing customer outreach programs, managing appointments, and ensuring a positive service experience for customers in Hamburg, PA.

The role requires strong communication, bilingual English/Spanish is preferred, and solid customer service skills with proficiency in Outlook and Excel. Training provided through the company and manufacturer partners.