Customer Engagement Coordinator - Heritage Harrisburg

mileone; Harrisburg (Dauphin County); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Health and financial benefits

Training and mentoring

Employee Purchase Program

Support Fund

Scholarship Program

Employee Assistance Program

Job summary

Heritage Harrisburg is seeking a motivated Customer Engagement Coordinator to join our service team. You will manage inbound and outbound communications, schedule appointments, and follow up on leads to drive customer satisfaction.

At MileOne Autogroup, we offer a supportive environment, opportunities for growth, and an Employee Advantage program with health and financial benefits, training and mentoring, and more to help you succeed both at home and in the workplace.

Qualifications

• Strong communication and organizational skills.
• Experience in customer service or the automotive industry preferred.
• Proficiency in CRM software and basic computer skills.

Responsibilities

• Manage inbound and outbound communications with customers.
• Schedule appointments and follow up on leads.
• Collaborate with sales and service departments to ensure seamless operations.

Skills

Communication

Organization

Customer service experience

CRM software

Job description

Heritage Harrisburg is seeking a motivated Customer Engagement Coordinator to join our dynamic service team!

Competitive salary of $55,000/year

Experience Everything MileOne has to Offer:

• Supportive Environment: Collaborate with a dedicated team in a friendly atmosphere.
• Career Growth: We prioritize professional development and advancement opportunities.
• Customer Focus: Help create exceptional experiences for our valued customers.

Essential Duties:

• Manage inbound and outbound communications with customers.
• Schedule appointments and follow up on leads.
• Collaborate with sales and service departments to ensure seamless operations.

Qualifications:

• Strong communication and organizational skills.
• Experience in customer service or the automotive industry preferred.
• Proficiency in CRM software and basic computer skills.

Our MileOne Employee Advantage:

MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers several exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace.

• MileOne Employee Advantage includes health and financial benefits, and training and mentoring.
• We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program, and more.

MileOne Autogroup is an equal opportunity employer and we maintain a drug-free work environment.

Certain positions require the use of mobile-based authentication to access MileOne systems, applications, or information. Employees in these positions must be able to meet MileOne's applicable technology and information security requirements, which includes access to a compatible mobile device and the use of MileOne-approved authentication or security applications.

Zip Code: 17112