Customer Engagement Coordinator | Heritage Harrisburg

MileOne Autogroup; Harrisburg (Dauphin County); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Health benefits

Training and mentoring

Employee Purchase Program

Scholarship Program

Employee Assistance Program

Job summary

MileOne Autogroup's Heritage Harrisburg location is seeking a Customer Engagement Coordinator to provide exceptional customer service in the automotive service environment. The role focuses on managing inbound/outbound communications, scheduling appointments, and collaborating with sales and service teams.

The position offers a competitive salary of $55,000 per year and on-site work in Harrisburg, with a commitment to professional development and employee benefits.

Qualifications

• Strong communication and organizational skills.
• Experience in customer service or the automotive industry preferred.
• Proficiency in CRM software and basic computer skills.

Responsibilities

• Manage inbound and outbound communications with customers.
• Schedule appointments and follow up on leads.
• Collaborate with sales and service departments to ensure seamless operations.

Skills

Communication skills

Organizational skills

CRM software

Customer service

Tools

CRM software

Job description

Job Description

Are you passionate about customer service and automotive excellence? Heritage Harrisburg is seeking a motivated Customer Engagement Coordinator to join our dynamic service team! Competitive salary of $55,000/year. If you’re ready to make an impact, build relationships, and grow your career in the automotive world.

Experience Everything MileOne has to Offer

• Supportive Environment: Collaborate with a dedicated team in a friendly atmosphere.
• Career Growth: We prioritize professional development and advancement opportunities.
• Customer Focus: Help create exceptional experiences for our valued customers.

Essential Duties

• Manage inbound and outbound communications with customers.
• Schedule appointments and follow up on leads.
• Collaborate with sales and service departments to ensure seamless operations.

Qualifications

• Strong communication and organizational skills.
• Experience in customer service or the automotive industry preferred.
• Proficiency in CRM software and basic computer skills.

MileOne Employee Advantage

MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers several exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace. MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program, and more.

MileOne Autogroup is an equal opportunity employer and we maintain a drug-free work environment.

By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications. Certain positions require the use of mobile-based authentication to access MileOne systems, applications, or information. Employees in these positions must be able to meet MileOne’s applicable technology and information security requirements, which includes access to a compatible mobile device and the use of MileOne-approved authentication or security applications.

MileOne Autogroup represents 67 franchises with 25 automotive brands and operates 54 service centers in Delaware, Maryland, Missouri, Pennsylvania, North Carolina and Virginia. Its portfolio includes the Hall, Heritage, Herb Gordon, Annapolis, MotorWorld and Plaza Motors divisions. We are the largest automotive sales and service network in the region with our corporate office located in Towson, Maryland. We believe taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne is dedicated to meeting the needs of our employees and then exceeding them by providing opportunities for career growth, outstanding benefits, competitive salaries and a culture designed to allow you to be your best. We are always seeking talented and motivated individuals who want to begin an exciting and rewarding career in a growing company.