Customer Experience & Engagement Specialist

mileone; Harrisburg (Dauphin County); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Health and financial benefits

Training and mentoring

Employee Purchase Program

Support Fund

Scholarship Program

Employee Assistance Program

Job summary

Heritage Harrisburg is seeking a motivated Customer Engagement Coordinator to join our service team. You will manage inbound and outbound communications, schedule appointments, and follow up on leads to drive customer satisfaction.

At MileOne Autogroup, we offer a supportive environment, opportunities for growth, and an Employee Advantage program with health and financial benefits, training and mentoring, and more to help you succeed both at home and in the workplace.

Qualifications

• Strong communication and organizational skills.
• Experience in customer service or the automotive industry preferred.
• Proficiency in CRM software and basic computer skills.

Responsibilities

• Manage inbound and outbound communications with customers.
• Schedule appointments and follow up on leads.
• Collaborate with sales and service departments to ensure seamless operations.

Skills

Communication

Organization

Customer service experience

CRM software

Job description

Heritage Harrisburg is seeking a motivated Customer Engagement Coordinator to join our service team. You will manage inbound and outbound communications, schedule appointments, and follow up on leads to drive customer satisfaction.

At MileOne Autogroup, we offer a supportive environment, opportunities for growth, and an Employee Advantage program with health and financial benefits, training and mentoring, and more to help you succeed both at home and in the workplace.