Auto Service Customer Concierge

Larson Dodge; Tacoma, Northern (WA, KY); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401(k) retirement plan

Paid Time Off

Paid holidays

Training and growth

Job summary

Larson Automotive Group is seeking a friendly and dependable Customer Service Agent for the Toyota of Tacoma Service Department. You will greet customers, coordinate vehicle availability, and support Service Advisors to ensure a smooth customer experience.

Prior automotive experience is not required; we are happy to train the right attitude and customer-service mindset. This role offers growth opportunities and a supportive team environment.

Qualifications

• Strong customer service and communication skills.
• Professional and friendly demeanor.
• Ability to communicate effectively in person, by telephone, email, and other electronic communication.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities in a busy environment.
• Dependable attendance and punctuality.
• Basic computer skills and the ability to learn dealership systems and software.
• Ability to work effectively both independently and as part of a team.
• Ability to maintain confidentiality and appropriately handle customer and company information.
• Ability to remain professional and solution-focused when working with frustrated or upset customers.

Responsibilities

• Greet and assist customers, coordinate vehicle availability and customer needs.
• Handle check-in and check-out processes and maintain accurate records.
• Communicate with Service Advisors and management to ensure a great customer experience.
• Document vehicle information and condition for service records.
• Serve as a key connection between customers and the Service Department.

Skills

Customer service

Communication skills

Organized

Detail-oriented

Multitasking

Computer skills

Team player

Tools

Dealership systems

Job description

Larson Automotive Group is seeking a friendly and dependable Customer Service Agent for the Toyota of Tacoma Service Department. You will greet customers, coordinate vehicle availability, and support Service Advisors to ensure a smooth customer experience.

Prior automotive experience is not required; we are happy to train the right attitude and customer-service mindset. This role offers growth opportunities and a supportive team environment.