Customer Service Agent - Toyota Service / TLE Support

THE ROBERT LARSON AUTOMOTIVE GROUP INC; Tacoma (WA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision insurance

401(k)

PTO

Holidays

Long-term disability

Pet insurance

EAP

Wellness program

Paid training

Career growth opportunities

Employee discounts

Job summary

Larson Automotive Group in Tacoma (Toyota of Tacoma) is seeking a friendly Customer Service Agent to join our Service Team. You will greet customers, coordinate vehicle check-in/out, and support TLE operations with a focus on accuracy and courtesy.

No automotive experience required—training is provided. Ideal candidate is organized, communicates clearly, and comfortable using computers and dealership software.

Qualifications

• Strong customer service and communication skills.
• Professional and friendly demeanor.
• Ability to communicate effectively in person, by telephone, email, and other electronic communication.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities in a busy environment.
• Dependable attendance and punctuality.
• Basic computer skills and the ability to learn dealership systems and software.
• Ability to work effectively both independently and as part of a team.
• Ability to maintain confidentiality and appropriately handle customer and company information.
• Ability to remain professional and solution-focused when working with frustrated or upset customers.

Responsibilities

• You’ll help keep the customer and TLE process running smoothly by greeting and assisting customers, coordinating vehicle availability and customer needs, handling check-in and check-out processes, maintaining accurate records, communicating with Service Advisors and management, answering calls and customer questions, documenting vehicle information and condition, and helping make sure our customers have a great experience.
• You’ll be an important connection between our customers and our Service Department.

Skills

Customer service

Communication

Organization

Multitasking

Teamwork

Problem solving

Computer skills

Confidentiality

Professional demeanor

Job description

Description

Love Helping People? Come Join Our Toyota of Tacoma Service Team!

Toyota of Tacoma is looking for a friendly, dependable, and organized Customer Service Agent to join our Service Department and help support and manage our TLE operations.

This is a great opportunity for someone who enjoys working with customers, staying organized, solving problems, and being part of a busy team.

Automotive experience is helpful, but it is not required — we are willing to train the right person!

What You'll Do

You’ll help keep the customer and TLE process running smoothly by greeting and assisting customers, coordinating vehicle availability and customer needs, handling check-in and check-out processes, maintaining accurate records, communicating with Service Advisors and management, answering calls and customer questions, documenting vehicle information and condition, and helping make sure our customers have a great experience.

You’ll be an important connection between our customers and our Service Department.

We're Looking for Someone Who:

• Loves working with and helping customers
• Is friendly, professional, and dependable
• Communicates clearly and confidently
• Is organized and detail-oriented
• Can multitask in a busy environment
• Is comfortable using computers and learning new systems
• Works well independently and as part of a team
• Can remain calm and professional when handling customer concerns
• Takes pride in their work and the customer experience

Previous customer service, dealership, rental vehicle, hospitality, front desk, or automotive experience is a plus — but we are happy to train someone with the right attitude and customer-service mindset.

Larson Automotive Group Benefits

Eligible employees have access to a competitive benefits package that includes:

• Kaiser Permanente medical insurance, including an employee-only HSA plan with a $0 employee premium option
• Employer contribution toward additional medical plan options
• Dental and vision insurance
• Employer-paid life insurance and AD&D coverage
• 401(k) retirement plan with company match after eligibility requirements are met
• Paid Time Off (PTO)
• Six paid holidays for eligible hourly employees
• Supplemental life insurance
• Long-term disability
• Accident and hospital indemnity insurance
• Pet insurance
• Employee Assistance Program (EAP)
• Wellness and mental-health resources
• Paid training
• Opportunities for continued growth within Larson Automotive Group
• Employee/dealership benefits and discounts where applicable

Benefit eligibility, waiting periods, coverage, contributions, and other terms are governed by the applicable benefit plans and company policies.

Join the Larson Family

At Larson Automotive Group, our employees are an important part of the customer experience. We’re looking for someone who wants to take pride in their work, support their teammates, and help make every customer’s experience at Toyota of Tacoma a positive one.

If you’re dependable, organized, enjoy working with people, and are ready to become part of a great team, we would love to meet you!

Equal Opportunity Employer

Larson Automotive Group is an Equal Opportunity Employer. We provide equal employment opportunities without unlawful discrimination based on any status protected by federal, Washington State, or applicable local law.

Reasonable accommodations are available to qualified applicants and employees with disabilities and for sincerely held religious beliefs or practices as required by applicable law.

Larson Automotive Group complies with Washington’s Equal Pay and Opportunities Act, Fair Chance Act, paid sick leave requirements, and other applicable employment laws.

The anticipated wage range for this position is $20.00 - $25.00 per hour. Actual starting pay will be based on relevant experience, qualifications, skills, and other legitimate job-related factors.

Requirements

Required

• Strong customer service and communication skills.
• Professional and friendly demeanor.
• Ability to communicate effectively in person, by telephone, email, and other electronic communication.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities in a busy environment.
• Dependable attendance and punctuality.
• Basic computer skills and the ability to learn dealership systems and software.
• Ability to work effectively both independently and as part of a team.
• Ability to maintain confidentiality and appropriately handle customer and company information.
• Ability to remain professional and solution-focused when working with frustrated or upset customers.

Preferred

• Previous customer service experience.
• Automotive dealership or service department experience.
• Rental, loaner, fleet, hospitality, front desk, or vehicle coordination experience.
• Experience working in a fast-paced customer-facing environment.

Physical Requirements

This position may require prolonged periods of sitting, standing, walking, and computer use. The employee may occasionally be required to bend, reach, or lift and carry items associated with normal office and dealership operations. The position may also require walking throughout dealership property and outdoor areas in varying weather conditions.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.