Automotive Service Advisor | Customer Experience + Commission

Jaguaroftacoma; Fife (WA); Hybrid; USD 36,000 - 62,000; Full time

Benefits offered by this job

Bonuses

Vacation

Medical/Dental/Vision/RX

Short/Long Term Disability

Life Insurance

401(k) with company match

Job summary

Land Rover Tacoma is seeking a Service Advisor to ensure high-quality service for customers and efficient operation of the service center. The role involves greeting customers, advising on warranties and costs, and coordinating with mechanics on repairs and scheduling.

The ideal candidate has customer service or sales experience, good computer skills, and a personable, results-driven attitude. A valid driver's license and clean driving record are required, with background checks conducted as

Qualifications

• Experience in retail sales or customer service preferred.
• Proficient with computers and basic software.
• Strong communication skills via email, phone, or in person.
• Positive attitude and drive to succeed in a team environment.
• Must have a valid driver’s license and clean driving record; background check required.

Responsibilities

• Greet customers when they arrive and escort them to exits.
• Advise customers about warranty protections and potential cost savings.
• Answer questions about service outcomes.
• Consult with mechanics about necessary repairs and alternatives to expensive work.
• Provide customers with problem/solution information and options.
• Manage and oversee the service center's workflow and scheduling.
• Call customers to inform changes in service or vehicle readiness.
• Attend weekly morning meetings.

Skills

Customer service experience

Sales background

Communication skills

Computer experience

Positive attitude

Job description

Land Rover Tacoma is seeking a Service Advisor to ensure high-quality service for customers and efficient operation of the service center. The role involves greeting customers, advising on warranties and costs, and coordinating with mechanics on repairs and scheduling.

The ideal candidate has customer service or sales experience, good computer skills, and a personable, results-driven attitude. A valid driver's license and clean driving record are required, with background checks conducted as