Auto Service Concierge

THE ROBERT LARSON AUTOMOTIVE GROUP INC; Tacoma (WA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision insurance

401(k)

PTO

Holidays

Long-term disability

Pet insurance

EAP

Wellness program

Paid training

Career growth opportunities

Employee discounts

Job summary

Larson Automotive Group in Tacoma (Toyota of Tacoma) is seeking a friendly Customer Service Agent to join our Service Team. You will greet customers, coordinate vehicle check-in/out, and support TLE operations with a focus on accuracy and courtesy.

No automotive experience required—training is provided. Ideal candidate is organized, communicates clearly, and comfortable using computers and dealership software.

Qualifications

• Strong customer service and communication skills.
• Professional and friendly demeanor.
• Ability to communicate effectively in person, by telephone, email, and other electronic communication.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities in a busy environment.
• Dependable attendance and punctuality.
• Basic computer skills and the ability to learn dealership systems and software.
• Ability to work effectively both independently and as part of a team.
• Ability to maintain confidentiality and appropriately handle customer and company information.
• Ability to remain professional and solution-focused when working with frustrated or upset customers.

Responsibilities

• You’ll help keep the customer and TLE process running smoothly by greeting and assisting customers, coordinating vehicle availability and customer needs, handling check-in and check-out processes, maintaining accurate records, communicating with Service Advisors and management, answering calls and customer questions, documenting vehicle information and condition, and helping make sure our customers have a great experience.
• You’ll be an important connection between our customers and our Service Department.

Skills

Customer service

Communication

Organization

Multitasking

Teamwork

Problem solving

Computer skills

Confidentiality

Professional demeanor

Job description

Larson Automotive Group in Tacoma (Toyota of Tacoma) is seeking a friendly Customer Service Agent to join our Service Team. You will greet customers, coordinate vehicle check-in/out, and support TLE operations with a focus on accuracy and courtesy.

No automotive experience required—training is provided. Ideal candidate is organized, communicates clearly, and comfortable using computers and dealership software.