Auto Service Customer Care Pro

Greenway Automotive; Orlando (FL); On-site; USD 42,981,000 - 57,859,000; Full time

Benefits offered by this job

Bonus

Employee discounts

Paid vacation

Full benefits

Job summary

Greenway DCJR in Orlando, FL is seeking a friendly Customer Service Representative to liaise between customers and the dealership across phone, email, and online channels. The role focuses on scheduling appointments, answering inquiries, and promoting products with a strong emphasis on excellent service.

Full and part-time positions are available, with starting pay at $15 per hour plus bonuses. The ideal candidate brings tech-savvy communications skills and a professional demeanor to a

Qualifications

• Strong computer/internet, mobile/smart phone, and social media skills.
• Previous experience in a customer support role.
• Outgoing, customer-oriented personality.
• Excellent problem solving and the ability to stay calm under pressure.
• Excellent interpersonal and communication skills.

Responsibilities

• Answer phones and manage large volumes of calls with exceptional service.
• Schedule appointments using company scripts and processes.
• Maintain up-to-date knowledge of vehicles, financing options, and promotions.
• Complete all paperwork accurately.
• Identify customer needs and provide solutions or alternatives.
• Attend staff meetings, training, and educational classes as required.
• Perform other duties as assigned.

Skills

Customer service

Communication

CRM familiarity

Problem solving

Multitasking

Tools

CRM systems

Job description

Greenway DCJR in Orlando, FL is seeking a friendly Customer Service Representative to liaise between customers and the dealership across phone, email, and online channels. The role focuses on scheduling appointments, answering inquiries, and promoting products with a strong emphasis on excellent service.

Full and part-time positions are available, with starting pay at $15 per hour plus bonuses. The ideal candidate brings tech-savvy communications skills and a professional demeanor to a