Greenway Dodge- Service Customer Care Representative

Greenway Automotive; Orlando (FL); On-site; USD 42,981,000 - 57,859,000; Full time

Benefits offered by this job

Bonus

Employee discounts

Paid vacation

Full benefits

Job summary

Greenway DCJR in Orlando, FL is seeking a friendly Customer Service Representative to liaise between customers and the dealership across phone, email, and online channels. The role focuses on scheduling appointments, answering inquiries, and promoting products with a strong emphasis on excellent service.

Full and part-time positions are available, with starting pay at $15 per hour plus bonuses. The ideal candidate brings tech-savvy communications skills and a professional demeanor to a

Qualifications

• Strong computer/internet, mobile/smart phone, and social media skills.
• Previous experience in a customer support role.
• Outgoing, customer-oriented personality.
• Excellent problem solving and the ability to stay calm under pressure.
• Excellent interpersonal and communication skills.

Responsibilities

• Answer phones and manage large volumes of calls with exceptional service.
• Schedule appointments using company scripts and processes.
• Maintain up-to-date knowledge of vehicles, financing options, and promotions.
• Complete all paperwork accurately.
• Identify customer needs and provide solutions or alternatives.
• Attend staff meetings, training, and educational classes as required.
• Perform other duties as assigned.

Skills

Customer service

Communication

CRM familiarity

Problem solving

Multitasking

Tools

CRM systems

Job description

Job Details

Job Location: Greenway Chrysler Jeep Dodge – Orlando, FL 32817

Greenway Automotive Group is one of the world's most progressive, privately held automotive companies proudly serving Florida, Alabama, Georgia, Missouri, Pennsylvania, Tennessee, Texas, and China. The Group's 34 domestic automotive dealerships include some of the nation's top ranked performers in sales, service, customer satisfaction, and profitability. Greenway Automotive Group is an Equal Opportunity Employer.

Description

Greenway DCJR is looking for enthusiastic self-starters with a passion for Customer Service. We want you to be part of our team. The Customer Service Representative must be an individual who understands today's technologies; who can communicate in a clear and efficient manner with customers through phone, email, and internet in order to schedule appointments. The CSR is the liaison between our company and its current and potential customers.

The ideal candidate must have excellent customer service skills, a confident and outgoing personality, a professional appearance, and great communication skills.

Full and Part time positions available. This position starts at $15 per hour plus bonuses!

Responsibilities

• Answering phones and manage large amounts of inbound and outbound calls in a timely manner, while delivering exceptional customer service
• Schedule appointments by following communication scripts and processes of Greenway DCJR
• Maintain up to date knowledge of all vehicles, accessories, financing options, and promotions
• Accurately complete all transaction paperwork
• Identify customers' needs, collect customer information, research every issue and provide solutions and/or alternatives
• Attend staff meetings, training and educational classes as required
• Perform other duties as assigned

Qualifications

• Strong computer/internet, mobile/smart phone, and social media skills
• Previous experience in a customer support role
• Highly motivated self-starter with an outgoing, customer-oriented personality
• Excellent problem solving skills, including the ability to maintain composure under stress
• Excellent interpersonal skills to interact professionally with customers, vendors and staff
• Outstanding phone and communication skills
• Willing to work with the public on a daily basis
• Neat, clean and professional appearance
• Ability to achieve goals with limited direct supervision
• Able to work flexible hours, including nights, weekends and holidays
• Familiarity with CRM systems and practices, preferred
• Ability to multi-task, set priorities and manage time effectively

Benefits

• Competitive Pay
• Employee Purchase and Service Discounts
• Paid Vacation
• Full benefits options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
• 401(k) Retirement Savings Plan
• State-of-the-Art Facility with a Professional Working Environment