In-Person Service BDC Client Care — Upsell & Growth

Fountain Automotive; Orlando (FL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Opportunities for advancement

Paid time off

Vision insurance

Job summary

A leading automotive service provider in Orlando is seeking a dynamic Service BDC Client Care Representative. This role involves engaging with clients through various channels, managing service pipelines, and delivering exceptional support. Ideal candidates have a background in retail or automotive sales, excellent communication skills, and are capable of upselling services. The position offers full-time hours with benefits including 401(k) matching, health insurance, and opportunities for advancement.

Qualifications

• Proven experience in retail sales, automotive sales, or customer service roles.
• Strong negotiation skills with the ability to upsell products or services.
• Excellent communication skills, including phone etiquette.
• Demonstrated organizational skills with the ability to manage multiple tasks.
• Outbound sales experience and cold calling is desirable.

Responsibilities

• Engage with clients via phone, email, and chat.
• Manage and nurture the service pipeline by following up.
• Utilize CRM software to track customer interactions.
• Support outbound sales efforts through cold calling.
• Collaborate with service management for sales growth.

Skills

Retail sales experience

Customer service skills

Negotiation skills

Multilingual or bilingual

Organizational skills

Tools

CRM software

Service systems

Job description

A leading automotive service provider in Orlando is seeking a dynamic Service BDC Client Care Representative. This role involves engaging with clients through various channels, managing service pipelines, and delivering exceptional support. Ideal candidates have a background in retail or automotive sales, excellent communication skills, and are capable of upselling services. The position offers full-time hours with benefits including 401(k) matching, health insurance, and opportunities for advancement.