Greenway Dodge- Service Customer Care Representative

Greenwaychryslerjeepdodge; Orlando (FL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Competitive Pay

Employee Discounts on purchases and服务

Paid Vacation

Full Benefits (Medical, Dental, Vision

401(k) Retirement Savings Plan

Job summary

Greenway DCJR in Orlando, FL is seeking a Customer Service Representative to engage customers by phone, email and online channels to schedule appointments and assist with inquiries. The role requires a professional demeanor, clear communication, and a willingness to learn about vehicles, financing options and promotions.

We offer full-time and part-time positions starting at $15 per hour plus bonuses, with benefits and opportunities for growth in a busy automotive environment.

Qualifications

• Previous experience in a customer support role.
• Excellent problem solving skills.
• Able to work with the public daily.

Responsibilities

• Answer phones and manage high volume inbound/outbound calls with courteous service.
• Schedule appointments by following scripts and processes.
• Maintain knowledge of vehicles, financing options and promotions.
• Complete paperwork accurately and timely.
• Identify customer needs and provide solutions or alternatives.
• Attend meetings and training as required.

Skills

Phone skills

Communication skills

Multitasking

Problem solving

Social media savvy

CRM familiarity

Tools

CRM software

Job description

## Description**Greenway Automotive Group** is one of the world's most progressive, privately held automotive companies proudly serving Florida, Alabama, Georgia, Missouri, Pennsylvania, Tennessee, Texas, and China. The Group's 34 domestic automotive dealerships include some of the nation's top ranked performers in sales, service, customer satisfaction, and profitability. *Greenway Automotive Group is an Equal Opportunity Employer.***DESCRIPTION:**Greenway DCJR is looking for enthusiastic self-starters with a passion for Customer Service. We want you to be part of our team. The Customer Service Representative must be an individual who understands today's technologies; who can communicate in a clear and efficient manner with customers through phone, email and internet in order to schedule appointments. The CSR is the liaison between our company and its current and potential customers The ideal candidate must have excellent customer service skills, a confident and outgoing personality, a professional appearance, and great communication skills.Full and Part time positions available. This position start at $15 per hour plus bonuses!**RESPONSIBILITIES:*** Answering phones and manage large amounts of inbound and outbound calls in a timely manner, while delivering exceptional customer service* Schedule appointments by following communication scripts and processes of Greenway DCJR* Maintain up to date knowledge of all vehicles, accessories, financing options and promotions* Accurately complete all transaction paperwork* Identify customers' needs, collect customer information, research every issue and provide solutions and/or alternatives* Attend staff meetings, training and educational classes as required* Performs other duties as assigned## Qualifications**QUALIFICATIONS:*** Strong computer/internet, mobile/smart phone, and social media skills* Previous experience in a customer support role* Highly motivated self-starter with an outgoing, customer oriented personality* Excellent problem solving skills, including the ability to maintain composure under stress* Excellent interpersonal skills to interact professionally with customers, vendors and staff* Outstanding phone and communications skills* Willing to work with the public on a daily basis* Neat, clean and professional appearance* Ability to achieve goals with limited direct supervision* Able to work flexible hours, including nights, weekends and holidays* Familiarity with CRM systems and practices, preferred* Ability to multi task, set priorities and manage time effectively**BENEFITS:*** Competitive Pay* Employee Purchase and Service Discounts* Paid Vacation* Full benefits options including Medical, Dental, Vision, Life, Disability, and Accident Insurance* 401(k) Retirement Savings Plan* State of the Art Facility with a Professional Working Environment