Auto Service Advisor: Customer Champion & Growth Path

WINTER HAVEN VENTURES INC; Winter Haven (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Progressive pay plan

Mentorship program

Growth opportunities

Ongoing training

Employee discounts on services

Paid vacation

Insurance options (medical/dental/eye)

Job summary

Greenway Automotive Group, including Winter Haven Honda, is seeking a Service Advisor in Florida. Join a team that values high energy, exceptional customer satisfaction, and a commitment to career growth within a leading automotive group.

You will act as the primary liaison for service needs, coordinate with technicians, and ensure accurate invoicing while delivering outstanding customer experiences.

Qualifications

• One year of dealership Service Advisor experience, preferred.
• Must have a proven record of achieving exceptional customer satisfaction.
• Must have a valid driver's license and be in good standing.
• Must exhibit personal and professional integrity.
• Have a desire for a long term career with a growing organization.
• CDK experience; preferred.

Responsibilities

• Greets and consults with customers to interpret their needs and arrange for appropriate service.
• Serves as the primary point of contact for all automotive service and repair matters.
• Consult with mechanics about necessary repairs and possible alternatives to expensive work.
• Sells additional needed services.
• Sets and manages the expectations for service delivery for both the customers and mechanics.
• Continuously updates customers on repair needs and completion times.
• Verify that the final invoice reconciles with the work performed on the repair order.

Skills

Customer service

Customer satisfaction

Communication

Integrity

Tools

CDK experience

Job description

Greenway Automotive Group, including Winter Haven Honda, is seeking a Service Advisor in Florida. Join a team that values high energy, exceptional customer satisfaction, and a commitment to career growth within a leading automotive group.

You will act as the primary liaison for service needs, coordinate with technicians, and ensure accurate invoicing while delivering outstanding customer experiences.