Service Coordinator

Mills Auto Group; Greenville (SC); On-site; USD 19,000 - 22,000; Full time

Job summary

Mazda of Greenville is seeking a Service Coordinator to ensure smooth communication between customers and service technicians. You will handle calls, schedule appointments, and keep customers informed about their vehicle status.

The role supports the Service team in daily tasks and requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. This is a full-time position at Mazda of Greenville in Greenville, SC.

Qualifications

• Excellent communication and customer service skills.
• Exceptional phone skills.
• Superior organizational skills.
• Ability to multitask and prioritize tasks effectively.
• Detail-oriented; works well in a high-paced environment.
• Valid driver's license.
• Submit to background check / drug screening.

Responsibilities

• Answer inbound/outbound service calls.
• Schedule service appointments.
• Coordinate service requests with the service team.
• Assist with customer intake at the lane.
• Manage outside vendor production/sublet payments.
• Provide updates to customers on vehicle status.
• Cashier customers at pickup.
• Assist Service Director with daily tasks.
• Maintain accurate records of service appointments and customer information.

Skills

Communication

Customer service

Phone skills

Organizational skills

Multitasking

Attention to detail

Stamina

Valid driver's license

Job description

Description of the role:

Mazda of Greenville is seeking a dedicated Service Coordinator to join our team. As a Service Coordinator, you will play a crucial role in ensuring effective communication between customers and service technicians.

Responsibilities:

• Answer inbound / outbound service phone calls
• Schedule service appointments
• Coordinate service requests with the service team
• Assist with customer intake the lane
• Manage outside Vendor production / Sublet payments
• Provide updates to customers on the status of their vehicles
• Cashier customers out during pick up
• Assist Service Director with daily tasks needed
• Maintain accurate records of service appointments and customer information

Requirements:

• Excellent communication and customer service skills
• Exceptional phone skills
• Superior Organizational skills
• Ability to multitask and prioritize tasks effectively
• Detail-oriented
• Works well in high pace environment
• Can stand on feet for long periods of time
• Valid Drivers License
• Submit to Background Check / Drug Screening
• Previous experience in a customer service role is preferred

Benefits:

Compensation: $13.50 - $16.00 per hour paid bi-weekly

Full time position

About the Company:

Mazda of Greenville is a leading Mazda dealership located in Greenville, SC. We are committed to providing exceptional service to our customers and creating a positive work environment for our team members.