Service Appointment Coordinator

Hutchinson Auto Group; Macon (GA); On-site; USD 34,000 - 48,000; Full time

Job summary

Hutchinson Auto Group in Macon, GA is seeking a Customer Service Coordinator to manage inbound/outbound calls for service departments, schedule appointments, and coordinate with multiple teams to ensure timely maintenance and recalls. You will handle inquiries, assist with service-related information, and contribute to achieving departmental targets.

The role emphasizes accurate data entry, strong communication, and a commitment to high-quality customer service.

Qualifications

• Experience handling customer inquiries via phone and email.
• Ability to schedule service appointments and manage recalls/campaigns.
• Strong written and verbal communication skills with customer focus.

Responsibilities

• Interact with customers, providing information and answering inquiries about products, status updates, pricing and services.
• Make appointments for Incoming and Outgoing calls.
• Taking service inquiry calls from customers and dispatch to the appropriate ASM or Manager.
• Thoroughly answer questions about products/services and operations or maintenance.
• Handle and resolve customer complaints or special orders via email or phone.
• Investigate and correct errors in customer records in the CDK Service Scheduling system.
• Enter customer information accurately and timely.
• Research vehicle records/history to ensure timely appointments for recalls/campaigns.
• Coordinate service requirements with other departments to ensure effective service.
• Refer complaints to appropriate personnel using resolution forms.
• Communicate solutions and opportunities to the manager.
• Master the phone scripts to ensure proper communication.

Skills

Excellent phone skills

Calmness under pressure

Decision-making

Professional communication

Customer service mindset

Escalation handling

Job description

Hutchinson Auto Group in Macon, GA is seeking a Customer Service Coordinator to manage inbound/outbound calls for service departments, schedule appointments, and coordinate with multiple teams to ensure timely maintenance and recalls. You will handle inquiries, assist with service-related information, and contribute to achieving departmental targets.

The role emphasizes accurate data entry, strong communication, and a commitment to high-quality customer service.