Customer Service Representative

Western Branch Diesel Llc; Landover (MD); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

401k with matching

Paid Holidays

Disability & life insurance

Monthly performance incentives

Job summary

Johnson Truck Center in Landover, MD is seeking a Customer Service Representative to join the office/clerical team. The role offers a full-time schedule with competitive pay and benefits.

You will handle service-administrative tasks, communicate estimates to customers, manage repair orders, and coordinate with the shop to ensure smooth operations. Ideal candidates are organized, able to multitask, and possess strong customer service and communication skills.

Qualifications

• Organized with the ability to multitask and strong customer and communication skills.

Responsibilities

• Provide administrative assistance to support the service team
• Support the complete repair process including vehicle intake, opening repair orders, coordinating with the shop, communicating repair cost & time estimates to customers, and repair order billing
• Promptly address and resolve customer concerns and service follow-up issues
• Manage work in progress (WIP) and update customers daily
• Maintain open communication with technicians, management team and customers regarding job status
• Occasional driving is required

Skills

Customer service

Communication

Multitasking

Administrative support

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Full Time Office/Clerical Landover, MD, US 4 Attachments

Salary Range: $60,000.00 To $65,000.00 Annually

Johnson Truck Center

Landover, MD

$60,000-$65,000

Johnson Truck Center, a subsidiary of Indel Power Group, has an opening for a Customer Service Representative at our location in Landover, MD. This individual will be organized with the ability to multi-task and possess good customer and communication skills. Joining the service team will provide you with a rewarding work environment, excellent pay and benefits, and an opportunity for advancement.

Key Responsibilities

• Provide administrative assistance to support the service team
• Support the complete repair process including vehicle intake, opening repair orders, coordinating with the shop, communicating repair cost & time estimates to customers, and repair order billing
• Promptly address and resolve customer concerns and service follow-up issues
• Manage work in progress (WIP) and update customers daily
• Maintain open communication with technicians, management team and customers regarding job status
• Occasional driving is required

Why Indel Power Group

• Competitive compensation package, DOE
• Monthly performance incentives
• Rewarding work environment
• Opportunities for relocation & advancement
• Long established, family-owned business
• Short-term/long-term disability and employee lifeinsurance
• 401k, with matching
• Employee Assistance Program (EAP)
• Paid Holidays

Indel Power Group is a drug-free workplace. All offers of employment are contingent upon passing a pre-employment drug screen and background check.

Indel Power Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

INDPR2

Attachments (4)

EEO_Supplement.pdf