Automotive Service Coordinator & Customer Care

Indel Power Group; Landover (MD); Presencial; USD 60.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

401k matching

Paid leave

Paid holidays

Disability insurance

Life insurance

EAP

Descripción de la vacante

Johnson Truck Center, a subsidiary of Indel Power Group, in Landover, MD, is seeking a Customer Service Representative to join the service team. The role requires strong organization, multi-tasking, and excellent communication with customers and technicians to ensure smooth repair processes.

You will support administrative tasks, coordinate repair orders, and keep customers informed on costs and timelines. This is a full-time position offering competitive pay and benefits.

Formación

• Excellent customer service skills.
• Organized with the ability to multi-task.
• Good customer and communication skills.

Responsabilidades

• Provide administrative support to the service team.
• Support the complete repair process including vehicle intake, opening repair orders, coordinating with the shop, communicating repair cost & time estimates to customers, and repair order billing.
• Promptly address and resolve customer concerns and service follow-up issues.
• Manage work in progress (WIP) and update customers daily.
• Excellent customer service skills.
• Maintain open communication with technicians, management team and customers regarding job status.
• Occasional driving is required.

Descripción del empleo

Johnson Truck Center, a subsidiary of Indel Power Group, in Landover, MD, is seeking a Customer Service Representative to join the service team. The role requires strong organization, multi-tasking, and excellent communication with customers and technicians to ensure smooth repair processes.

You will support administrative tasks, coordinate repair orders, and keep customers informed on costs and timelines. This is a full-time position offering competitive pay and benefits.