Customer Service Representative

Johnson Truck Center; Landover (MD); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Monthly performance incentives

Relocation opportunities

401k with matching

Employee Assistance Program (EAP)

Paid holidays

Job summary

Johnson Truck Center in Landover, MD is seeking a Customer Service Representative to join the service team. You will provide administrative support, manage vehicle intake, open repair orders, coordinate with the shop, communicate repair costs and time estimates to customers, and handle billing.

Ideal candidates are organized, able to multi-task, and possess strong customer and communication skills. The position offers competitive pay, benefits, and opportunities for advancement within Indel

Qualifications

• Organized with ability to multi-task
• Good customer service and communication skills

Responsibilities

• Provide administrative assistance to support the service team
• Support the complete repair process including vehicle intake, opening repair orders, coordinating with the shop, communicating repair cost & time estimates to customers, and repair order billing
• Promptly address and resolve customer concerns and service follow-up issues
• Manage work in progress (WIP) and update customers daily
• Maintain open communication with technicians, management team and customers regarding job status
• Occasional driving is required

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Full Time Office/Clerical Landover, MD, US 4 Attachments

2 days ago Requisition ID: 6019

Salary Range: $60,000.00 To $65,000.00 Annually

Customer Service Representative

Johnson Truck Center

Landover, MD

$60,000-$65,000

Johnson Truck Center, a subsidiary of Indel Power Group, has an opening for a Customer Service Representative at our location in Landover, MD. This individual will be organized with the ability to multi-task and possess good customer and communication skills. Joining the service team will provide you with a rewarding work environment, excellent pay and benefits, and an opportunity for advancement.

Key Responsibilities

• Provide administrative assistance to support the service team
• Support the complete repair process including vehicle intake, opening repair orders, coordinating with the shop, communicating repair cost & time estimates to customers, and repair order billing
• Promptly address and resolve customer concerns and service follow-up issues
• Manage work in progress (WIP) and update customers daily
• Maintain open communication with technicians, management team and customers regarding job status
• Occasional driving is required

Why Indel Power Group

• Competitive compensation package, DOE
• Monthly performance incentives
• Rewarding work environment
• Opportunities for relocation & advancement
• Long established, family-owned business
• Short-term/long-term disability and employee lifeinsurance
• 401k, with matching
• Employee Assistance Program (EAP)
• Paid Holidays

Indel Power Group is a drug-free workplace. All offers of employment are contingent upon passing a pre-employment drug screen and background check.

Indel Power Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

INDPR2

Attachments (4)

EEO_Supplement.pdf