Auto Service Concierge — Customer-First Support

CarMax Business Services; Orlando (FL); On-site; USD 21,000 - 25,000; Full time

Job summary

CarMax is hiring a Service Consultant in Orlando to connect customers and technicians, delivering clear communication and a friendly, service-first experience across every step of the repair process. You will welcome customers, document concerns, create repair orders, discuss recommended work, and prepare invoices while handling payments and maintaining an organized workflow in a fast-paced store.

Success requires strong interpersonal skills, attention to detail, flexibility for varied shifts

Qualifications

• Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
• Proficiency in telephone etiquette and active listening techniques.
• Ability to interpret and record data accurately while using intermediate computer skills.
• Comfort working collaboratively across departments in a high-energy environment.

Responsibilities

• Welcome and engage customers with professionalism and empathy, ensuring a positive service experience from start to finish.
• Accurately document customer concerns and create detailed repair orders for technicians and provide timely updates on vehicle status.
• Consult with customers on recommended repairs and explain service details clearly.
• Review completed work for accuracy and prepare invoices for billing.
• Process service payments and manage cash transactions responsibly.
• Coordinate workflow efficiently to maintain productivity in a fast-paced environment.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Customer service

Interpersonal skills

Communication

Active listening

Job description

CarMax is hiring a Service Consultant in Orlando to connect customers and technicians, delivering clear communication and a friendly, service-first experience across every step of the repair process. You will welcome customers, document concerns, create repair orders, discuss recommended work, and prepare invoices while handling payments and maintaining an organized workflow in a fast-paced store.

Success requires strong interpersonal skills, attention to detail, flexibility for varied shifts