Auto Service Concierge: Customer Experience Lead

Luther North Country Ford Lincoln; Coon Rapids (MN); Sur place; USD 42 000 - 110 000; Plein temps

Avantages offerts par ce poste

Medical, Dental & Vision

401k with Match

Paid Vacation

Growth Opportunities

Résumé du poste

Hireology is seeking a Service Advisor to own the customer experience in the service lane. You are the first contact with our customers and will be versed in product offerings, inventory needs, technician scheduling, and customer service.

We welcome individuals who are new to the automotive industry but with experience in customer service, retail, restaurant, or hospitality. Schedule is Monday–Friday 9am–6pm, with commission-based earnings ranging from $42k to $110k per year.

Qualifications

• Organized, friendly personality with strong customer service skills.
• Experience in leading or supervising others is preferred.
• Strong time management and multitasking abilities.
• Excellent communication with customers in person and by phone.
• Professional appearance and a valid driver's license.
• Willing to undergo a pre-employment background check.

Responsabilités

• Oversee flow of Drive Lane and ensure prompt, courteous service.
• Own the customer's experience and help dealership leave a positive impression.
• Provide concierge support for owner inquiries by phone or in person.
• Manage technicians' time to maximize servicing customers.
• Distribute work between technicians efficiently.

Connaissances

Organized & Friendly

People management

Time management

Excellent communication

Professional appearance

Clean driving record

Background check clearance

Description du poste

Hireology is seeking a Service Advisor to own the customer experience in the service lane. You are the first contact with our customers and will be versed in product offerings, inventory needs, technician scheduling, and customer service.

We welcome individuals who are new to the automotive industry but with experience in customer service, retail, restaurant, or hospitality. Schedule is Monday–Friday 9am–6pm, with commission-based earnings ranging from $42k to $110k per year.