Auto Service Concierge

Buckeye Toyota; Lancaster (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

Buckeye Toyota in Lancaster, Ohio is seeking a Service Writer responsible for scheduling service work and selling additional services to customers. The ideal candidate will have a high school diploma, two years of dealership experience, and strong communication skills.

The role involves greeting customers, providing cost estimates, and maintaining a high level of customer satisfaction. Candidates must have a general knowledge of vehicle operations and an ASE certification is preferred.

Qualifications

• Two years of experience in a dealership position.
• Ability to read and comprehend instructions and information.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.

Responsibilities

• Schedules service appointments and obtains customer data.
• Greets customers in a timely, friendly manner.
• Provides accurate written cost estimates for labor and parts.
• Maintains Customer Satisfaction Index rating.
• Advises customers on vehicle care and maintenance.

Skills

Customer service

Communication skills

Sales experience

Mechanical knowledge

Education

High school diploma or equivalent

Job description

Buckeye Toyota in Lancaster, Ohio is seeking a Service Writer responsible for scheduling service work and selling additional services to customers. The ideal candidate will have a high school diploma, two years of dealership experience, and strong communication skills.

The role involves greeting customers, providing cost estimates, and maintaining a high level of customer satisfaction. Candidates must have a general knowledge of vehicle operations and an ASE certification is preferred.