Auto Service BDC Specialist — Appointments & CRM

First Team Automotive Group; Chesapeake (VA); Presencial; USD 19.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental and Vision Insurance

Paid Training

401K Plan

Employee Assistance Program

Paid Vacation

Advancement Opportunities

Descripción de la vacante

First Team Automotive Group in Chesapeake, VA is seeking a Service BDC Representative to generate service appointments and respond to customer inquiries via internet and phone. You will use CRM tools to manage data and track customer interest, delivering a premium customer experience.

The role requires flexibility to work evenings and weekends, with training provided on all products and services offered by First Team. Competitive benefits and a strong internal promotion culture are highlighted.

Formación

• Strong customer service and communication skills required.
• Experience in a dealership environment is preferred.
• Valid driver's license with clean driving record.

Responsabilidades

• Respond to internet and phone inquiries with courtesy, accuracy and professionalism.
• Enter all customer inquiry data into CRM and related systems promptly.
• Generate service appointments.
• Conduct recalls and missed-appointment campaigns by phone and email.
• Assess customer preferences and experience quality via phone surveys.
• Utilize lead management tools effectively.
• Perform other duties as assigned and uphold ethical customer service standards.

Conocimientos

Customer service

Verbal & written communication

Dealership experience

Driver's license

Flexible schedule

Accountability

Background check readiness

Descripción del empleo

First Team Automotive Group in Chesapeake, VA is seeking a Service BDC Representative to generate service appointments and respond to customer inquiries via internet and phone. You will use CRM tools to manage data and track customer interest, delivering a premium customer experience.

The role requires flexibility to work evenings and weekends, with training provided on all products and services offered by First Team. Competitive benefits and a strong internal promotion culture are highlighted.