Business Development Center - Service

First Team Automotive Group; Chesapeake (VA); Vor Ort; USD 19.000 - 22.000; Vollzeit

Benefits dieser Stelle

Medical, Dental and Vision Insurance

Paid Training

401K Plan

Employee Assistance Program

Paid Vacation

Advancement Opportunities

Zusammenfassung

First Team Automotive Group in Chesapeake, VA is seeking a Service BDC Representative to generate service appointments and respond to customer inquiries via internet and phone. You will use CRM tools to manage data and track customer interest, delivering a premium customer experience.

The role requires flexibility to work evenings and weekends, with training provided on all products and services offered by First Team. Competitive benefits and a strong internal promotion culture are highlighted.

Qualifikationen

• Strong customer service and communication skills required.
• Experience in a dealership environment is preferred.
• Valid driver's license with clean driving record.

Aufgaben

• Respond to internet and phone inquiries with courtesy, accuracy and professionalism.
• Enter all customer inquiry data into CRM and related systems promptly.
• Generate service appointments.
• Conduct recalls and missed-appointment campaigns by phone and email.
• Assess customer preferences and experience quality via phone surveys.
• Utilize lead management tools effectively.
• Perform other duties as assigned and uphold ethical customer service standards.

Kenntnisse

Customer service

Verbal & written communication

Dealership experience

Driver's license

Flexible schedule

Accountability

Background check readiness

Jobbeschreibung

Description

Join First Team Automotive Group and build a rewarding career with one of Hampton Roads' premier automotive organizations. Whether you're an experienced professional or looking to take the next step in your career, we provide the training, technology, and opportunities to help you succeed.

Position Summary

Representatives within our Service BDC are responsible for generating appointments with customers that contact our centralized facility via the internet and phone in order to schedule their next service visit with us. Our BDC Service Representatives deliver a premium Customer Experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The BDC Service Representative will be trained to understand all products and services offered by First Team in order to fulfill the customers’ requests.

Why Work Here?

At First Team, we don't just offer jobs, we build careers. For more than 80 years, we've been one of Hampton Roads' premier automotive employers by investing in our people, modern facilities, cutting-edge technology, and promoting from within. We believe our employees are our greatest asset, and we're committed to providing the training, support, and opportunities needed to build a successful, long-term career.

Why Choose First Team?

• Family-owned organization
• State-of-the-art facilities
• Paid manufacturer training
• Career advancement opportunities
• Stable leadership team
• Competitive benefits
• Employee purchase program
• Modern equipment and technology
• Positive team culture

Compensation/Good Faith Pay Range

• Base compensation: $14-$16 per hour

What You’ll Do

• Respond to internet and phone inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM and other appropriate systems.
• Generate service appointments.
• Conduct phone and email campaigns for recalls and missed appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

What You’ll Bring

• Positive attitude and strong work ethic
• Excellent verbal and written communication, including strong negotiation and presentation skills
• Previous dealership or automotive sales experience preferred
• Valid driver's license with an acceptable driving record
• Ability to work evenings, weekends, and a flexible schedule
• Ability to hold yourself accountable and achieve goals with limited direct supervision
• Pass a criminal background check and drug screen
• Maintain a professional appearance and conduct

Benefits

• Competitive Compensation Package
• Medical, Dental and Vision Insurance
• Company-Paid Employee Life Insurance of $25,000
• Short-Term Disability Insurance
• Employee Assistance Program
• 401K Plan
• Vehicle Purchase Program
• Paid Vacation
• Paid Training
• Advancement Opportunities

First Team Automotive Group is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.