BDC Service Representative

Autobahn Imports LP; Fort Worth (TX); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

PTO

401k match

Lease payment assistance

Anniversary bonuses

Recognition programs

Job summary

Autobahn Fort Worth, TX is seeking a BDC Service Representative to join our automotive service team. You’ll handle inbound/outbound calls, provide introductory information to service clients, and help schedule and confirm service appointments to ensure a smooth experience.

We value clear communication, organization, and a friendly, professional demeanor. You will work with service advisors and the wider team, track client interactions in our CRM, and follow up to sustain client satisfaction and

Qualifications

• Multitasking and organizational skills.
• Excellent communication skills, both written and verbal.
• Patience, compassion and empathy.
• Professional, well-groomed personal appearance.
• Clean driving record & valid driver’s license.
• Willing to submit and pass pre-employment background check and drug screen.

Responsibilities

• Provide introductory information to prospective and existing service clients.
• Schedule and confirm service appointments.
• Follow up with clients to ensure satisfaction and retention.
• Handle inbound and outbound calls, emails, and service inquiries.
• Determine the best way to address client needs and concerns.
• Communicate with service advisors and internal teams to support workflow.
• Track appointments and client interactions in CRM systems.
• Escalate concerns as needed to ensure timely resolution.

Skills

Customer service

Communication

Time management

Organizational skills

Patience & empathy

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

BDC Service Representative

Fort Worth, TX, US

5 days ago Requisition ID: 1332

Salary Range: $17.00 To $19.00 Hourly

BDC SERVICE REPRESENTATIVE

Our Mission: Fostering a people-focused culture by developing career paths for everyone to succeed and creating seamless automotive solutions that make things easy for our teams and clients.

Autobahn is a family-owned company with a long history of success and commitment to making our communities better. We are looking for passionate individuals from all backgrounds who align with our core values to help grow our brand by delivering exceptional service experiences. We invest in the growth and development of our team members so they can drive their own career paths with a focus on promoting from within. Come join the Autobahn team!

Here at Autobahn, we believe that engaged teammates are the best way to deliver an effortless service experience for our clients. We offer a great work-life balance with the best hours in the business, industry leading PTO, 401k match, recognition programs, anniversary bonuses, lease payment assistance, and many more. It’s time for you to love what you do!

As a BDC SERVICE REPRESENTATIVE, you are driven to ensure all client needs are handled in a timely and professional manner. You are friendly and have a passion for communication, organization, and delivering a seamless experience. You are a humbly confident teammate with an eagerness to learn and help your team grow.

As a BDC SERVICE REPRESENTATIVE with Autobahn, you will be responsible for:

• Providing introductory information to prospective and existing service clients
• Scheduling and confirming service appointments
• Following up with clients to ensure satisfaction and retention
• Handling inbound and outbound calls, emails, and service inquiries
• Determining the most effective way to address client needs and concerns
• Communicating with service advisors and internal teams to support workflow
• Tracking appointments and client interactions in CRM systems
• Escalating concerns when necessary to ensure timely resolution

Qualifications:

• Multitasking and organizational skills
• Excellent communication skills, both written and verbal
• Patience, compassion and empathy
• Professional, well-groomed personal appearance
• Clean driving record & valid driver’s license
• Willing to submit and pass pre-employment background check and drug screen

Our Values: Connections Not Transactions | Expertise in Motion | Trust Through Transparency