Auto Service Assistant Manager - Guest Experience & Sales

Goodyear; Savannah (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

Goodyear in the United States is seeking an Assistant Service Manager to lead day-to-day operations in one of its auto service centers. You will supervise service bookings, coordinate technicians, and ensure high-quality work and guest satisfaction.

You will build relationships with guests, drive service and tire sales, and mentor team members while following brand guidelines and safety standards. This role offers training and growth within a nationwide network.

Qualifications

• Minimum 1 year of previous Automotive Service department experience
• Valid driver's license
• Must be at least 18 years of age
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Responsibilities

• Drive and reach sales goals through guest interactions including tire and service sales
• Build guest relationships and ensure guest satisfaction through being the liaison between technicians and guests
• Effectively manage the service department as needed
• Contribute to training and development of service department associates
• Articulate all warranties, promotions, and advertisements
• Utilize tools provided to make recommendations to guests based on manufacturing guidelines
• Maintain a clean and safe work and guest area
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting.

Skills

Guest interaction

Customer service

Sales

Leadership

Teamwork

Communication

Job description

Goodyear in the United States is seeking an Assistant Service Manager to lead day-to-day operations in one of its auto service centers. You will supervise service bookings, coordinate technicians, and ensure high-quality work and guest satisfaction.

You will build relationships with guests, drive service and tire sales, and mentor team members while following brand guidelines and safety standards. This role offers training and growth within a nationwide network.