Automotive Service Advisor & Writer — Guest Care Lead

Christian Brothers Automotive; Covington (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Christian Brothers Automotive in Covington, LA, is seeking an Automotive Service Advisor/Writer to guide guests through the repair process and communicate status and options clearly. This role emphasizes building lasting customer relationships and ensuring satisfaction while maintaining high standards of integrity.

You will greet guests, present repair solutions in an easy-to-understand way, and help manage the workflow to efficiently serve the shop.

Qualifications

• Current driver’s licenses.
• Driving record acceptable to our current insurance carrier.
• Strong proficiency in Windows-based computer software and automotive store applications.
• Experience in an Automotive Guest Service role or Automotive Service Writer/Advisor/Sales role required.
• Proven ability to build and maintain strong guest and client relationships.
• Working knowledge of automotive systems and parts.
• Demonstrated ability to collaborate within a team-driven environment to achieve shared goals.
• Genuine passion for the automotive industry and a commitment to serving the local community.

Responsibilities

• Greet every guest that enters our facility with hospitality and respect.
• Present the best solution to properly repair our guest vehicle in a way that is easy for them to understand.
• Manage the store’s workflow in an effective and efficient manner.
• Consistently and effectively sell our services without jeopardizing honesty and integrity.
• Maintain a positive attitude and team atmosphere at all times.
• Communicate on the phone in a clear professional manner.
• Build long-term relationships between the store, yourself and our customer.
• Directs, coordinates, and participates in performing customer service activities.
• Shuttle guest as needed in CBA branded vehicle.
• Ensure that all repairs are performed to proper specifications.
• Work together as a team and assist other employees as needed.
• Other duties as assigned.

Skills

Driver's license

Driving record acceptable

Windows-based software

Guest service experience

Automotive systems knowledge

Team collaboration

Customer relationship building

Tools

Automotive store applications

Job description

Christian Brothers Automotive in Covington, LA, is seeking an Automotive Service Advisor/Writer to guide guests through the repair process and communicate status and options clearly. This role emphasizes building lasting customer relationships and ensuring satisfaction while maintaining high standards of integrity.

You will greet guests, present repair solutions in an easy-to-understand way, and help manage the workflow to efficiently serve the shop.