Auto Service Advisor — Trusted Guest Advocate

Christian Brothers Automotive; Arnold (MO); On-site; USD 42,000 - 60,000; Full time

Job summary

Christian Brothers Automotive is hiring an Automotive Service Advisor/Writer in Arnold, MO. You will guide guests through the repair process, build repair estimates, and advise on maintenance per CBA standards.

You will manage workflows and help customers understand repair recommendations to ensure satisfaction. The role emphasizes hospitality, clear communication, and integrity while driving service sales.

Qualifications

• Qualifications include current driver’s licenses.
• Driving record acceptable to our current insurance carrier.
• Proficiency in Windows-based computer software and automotive store applications.
• Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role.

Responsibilities

• Greet every guest that enters our facility with hospitality and respect
• Present the best solution to properly repair our guest vehicle in a way that is easy for them to understand
• Manage the store’s workflow in an effective and efficient manner
• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Build long‑term relationships between the store, yourself and our customer
• Directs, coordinates, and participates in performing customer service activities
• Shuttle guest as needed in CBA branded vehicle
• Ensure that all repairs are performed to proper specifications.
• Work together as a team and assist other employees as needed
• Other duties as assigned

Skills

Customer service

Professional communication

Hospitality mindset

Multi-tasking

Education

High school diploma

Tools

Windows-based software

Automotive store applications

Job description

Christian Brothers Automotive is hiring an Automotive Service Advisor/Writer in Arnold, MO. You will guide guests through the repair process, build repair estimates, and advise on maintenance per CBA standards.

You will manage workflows and help customers understand repair recommendations to ensure satisfaction. The role emphasizes hospitality, clear communication, and integrity while driving service sales.