Auto Service Advisor — High-Impact, Growth & Bonus

Gene Steffy Auto Group; Fremont (NE); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k)

Training & Career Advancement

Job summary

Gene Steffy Auto Group in Fremont, NE is seeking a motivated Service Advisor to be the primary contact between customers and the service department, guiding the vehicle from drop-off to delivery and ensuring a smooth, customer-focused experience. You will greet customers, document concerns, communicate repair recommendations, and secure authorizations.

This fast-paced, performance-driven role rewards strong communication, organization, and the ability to manage multiple priorities in a

Qualifications

• Previous automotive service advising experience
• Knowledge of vehicle maintenance and repair terminology
• Experience with dealership management systems (DealerTrack)
• Strong background in retail, hospitality, or commissioned sales
• Ability to upsell services professionally and ethically

Responsibilities

• Greet customers promptly and professionally
• Accurately document customer concerns and vehicle information
• Communicate repair recommendations clearly and confidently
• Provide cost estimates and secure customer authorization
• Coordinate workflow with technicians and parts department
• Provide proactive status updates to customers
• Review completed repairs and invoices with customers
• Handle warranty, customer-pay, and internal repair orders
• Maintain CSI-focused service experience
• Manage multiple repair orders simultaneously in a high-volume environment

Skills

Strong communication

Interpersonal skills

Sales confidence

Organized

Follow-through

Calm under pressure

Reliability / punctuality

Tools

DealerTrack

Job description

Gene Steffy Auto Group in Fremont, NE is seeking a motivated Service Advisor to be the primary contact between customers and the service department, guiding the vehicle from drop-off to delivery and ensuring a smooth, customer-focused experience. You will greet customers, document concerns, communicate repair recommendations, and secure authorizations.

This fast-paced, performance-driven role rewards strong communication, organization, and the ability to manage multiple priorities in a