Auto Service Advisor | High Earning Potential (Onsite)

Norm Reeves Subaru Rockwall; Port Charlotte (FL); On-site; USD 75,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k matching

Tuition reimbursement

Paid time off

Supplemental insurance

Vehicle/service discounts

Job summary

Norm Reeves Port Charlotte in Port Charlotte, FL is seeking an experienced automotive Service Advisor for our Volkswagen dealership. This on-site, full-time role focuses on greeting customers, understanding service needs, and documenting vehicle information and service history.

You will explain estimates, coordinate appointments with technicians, and communicate status updates while upselling appropriate services to boost customer satisfaction and dealership revenue.

Qualifications

• Previous experience in automotive service advisory or customer service roles.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Greet customers in a friendly and professional manner, ensuring a positive first impression of our dealership.
• Consult with customers to understand their service requirements and document their vehicle information and service history.
• Perform vehicle walk-arounds and inspections to identify maintenance needs and recommend services.
• Provide clear explanations of recommended services, including cost estimates and timelines.
• Coordinate service appointments and manage the service schedule to maximize efficiency.
• Communicate with customers throughout the service process and address questions or concerns.
• Liaise with technicians to ensure smooth workflow and resolutions.
• Upsell additional services and accessories to enhance satisfaction and revenue.

Skills

Communication

Customer service

Problem solving

Tools

CRM software

Job description

Norm Reeves Port Charlotte in Port Charlotte, FL is seeking an experienced automotive Service Advisor for our Volkswagen dealership. This on-site, full-time role focuses on greeting customers, understanding service needs, and documenting vehicle information and service history.

You will explain estimates, coordinate appointments with technicians, and communicate status updates while upselling appropriate services to boost customer satisfaction and dealership revenue.