Auto Service Advisor – Growth & Rewards

Bay Area Point S Tire & Auto - Severna; Severna Park (MD); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Bonuses

Company events

Uniforms provided

Advancement opportunities

Paid time off

Stable hours

Training programs

Insurance options

401(k) match

Competitive wages

Job summary

Bay Area Point S Tire & Auto - Severna in Severna Park, MD is seeking energetic Service Advisors to act as the primary contact between customers and the service department. You will help customers understand recommendations, explain costs, and coordinate with technicians to ensure a smooth service experience.

The role emphasizes strong communication, knowledge of tires and basic maintenance, and the ability to upsell services while delivering excellent customer service.

Qualifications

• High School Diploma or equivalent.
• Willingness to pursue TIA certification with company support.
• Valid driver’s license and acceptable driving record.
• Experience in customer service, automotive industry knowledge.
• Strong communication and upselling ability.

Responsibilities

• Perform all duties and skills of a Service Advisor.
• Understand the skills and processes of Service Technician II (Retail & Commercial).
• Conduct an in-depth inspection of the customer's vehicle to identify tire and level II mechanical issues.
• Documenting the customer's concerns and collecting relevant information.
• Recommend tires and basic services based on the vehicle's condition and the customer's concerns.
• Provide clear explanations of recommended tires and/or services, including costs and timeframes.
• Provide customers with accurate cost estimates for proposed tires and/or basic services.
• Scheduling of tires and basic mechanical service.
• Higher level of communication with service technicians and customers.
• Suggest preventive maintenance services and upsell additional services when appropriate.
• Educating customers about the importance of routine maintenance.
• Ordering necessary Tires for customers.
• Understanding inventory and ensuring the availability of required tires.
• Educating customers on tire and basic service best practices and answering questions.

Skills

Customer service

Communication

Scheduling

Multitasking

Education

High School Diploma or Equivalent

Automotive-related training preferred

Tools

POS software

Appointment scheduling software

Microsoft Office

Job description

Bay Area Point S Tire & Auto - Severna in Severna Park, MD is seeking energetic Service Advisors to act as the primary contact between customers and the service department. You will help customers understand recommendations, explain costs, and coordinate with technicians to ensure a smooth service experience.

The role emphasizes strong communication, knowledge of tires and basic maintenance, and the ability to upsell services while delivering excellent customer service.