Auto Service Advisor – Growth & Benefits

Murgado Automotive Group; Highland Park (IL); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Training opportunities

Job summary

Acura of Highland Park, part of the Murgado Automotive Group, is seeking an experienced Service Advisor to join our busy service department in Highland Park, IL. You will greet customers, document service needs, and communicate repair estimates with transparency.

The role emphasizes customer satisfaction, coordination with technicians, and accurate record-keeping in a fast-paced dealership setting. Evening/weekend flexibility is helpful as the business requires.

Qualifications

• Previous experience as an automotive Service Advisor or in a customer-facing service role preferred.
• Strong communication skills with the ability to build trust and rapport with customers.
• Basic understanding of automotive service, maintenance, and repair terminology.

Responsibilities

• Greet service customers promptly and professionally.
• Listen to customer concerns and accurately document vehicle service needs.
• Schedule service appointments and explain recommended maintenance or repairs.
• Provide clear estimates and communicate pricing with transparency.
• Coordinate with technicians to help ensure timely, quality service completion.
• Keep customers updated on repair status, timelines, and any additional service needs.
• Resolve customer questions or concerns with professionalism, empathy, and urgency.
• Follow up after service visits to support customer satisfaction and loyalty.
• Maintain accurate service records and customer notes in dealership systems.

Skills

Customer service oriented

Communication skills

Automotive service terminology

Multitasking

Computer systems

Job description

Acura of Highland Park, part of the Murgado Automotive Group, is seeking an experienced Service Advisor to join our busy service department in Highland Park, IL. You will greet customers, document service needs, and communicate repair estimates with transparency.

The role emphasizes customer satisfaction, coordination with technicians, and accurate record-keeping in a fast-paced dealership setting. Evening/weekend flexibility is helpful as the business requires.