Service Advisor

Murgado Automotive Group; Highland Park (IL); Presencial; USD 42.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement plan

Paid time off

Training opportunities

Descripción de la vacante

Acura of Highland Park, part of the Murgado Automotive Group, is seeking an experienced Service Advisor to join our busy service department in Highland Park, IL. You will greet customers, document service needs, and communicate repair estimates with transparency.

The role emphasizes customer satisfaction, coordination with technicians, and accurate record-keeping in a fast-paced dealership setting. Evening/weekend flexibility is helpful as the business requires.

Formación

• Previous experience as an automotive Service Advisor or in a customer-facing service role preferred.
• Strong communication skills with the ability to build trust and rapport with customers.
• Basic understanding of automotive service, maintenance, and repair terminology.

Responsabilidades

• Greet service customers promptly and professionally.
• Listen to customer concerns and accurately document vehicle service needs.
• Schedule service appointments and explain recommended maintenance or repairs.
• Provide clear estimates and communicate pricing with transparency.
• Coordinate with technicians to help ensure timely, quality service completion.
• Keep customers updated on repair status, timelines, and any additional service needs.
• Resolve customer questions or concerns with professionalism, empathy, and urgency.
• Follow up after service visits to support customer satisfaction and loyalty.
• Maintain accurate service records and customer notes in dealership systems.

Conocimientos

Customer service oriented

Communication skills

Automotive service terminology

Multitasking

Computer systems

Descripción del empleo

Acura Service Advisor

Acura of Highland Park | Highland Park, IL

Acura of Highland Park, part of the Murgado Automotive Group, is hiring an experienced, customer-focused Service Advisor to join our busy service department. This is a great opportunity for someone who enjoys helping customers, coordinating vehicle repairs, and working in a fast-paced dealership environment.

What You’ll Do

• Greet service customers promptly and professionally.
• Listen to customer concerns and accurately document vehicle service needs.
• Schedule service appointments and explain recommended maintenance or repairs.
• Provide clear estimates and communicate pricing with transparency.
• Coordinate with technicians to help ensure timely, quality service completion.
• Keep customers updated on repair status, timelines, and any additional service needs.
• Resolve customer questions or concerns with professionalism, empathy, and urgency.
• Follow up after service visits to support customer satisfaction and loyalty.
• Maintain accurate service records and customer notes in dealership systems.

What We’re Looking For

• Previous experience as an automotive Service Advisor or in a customer-facing service role preferred.
• Strong communication skills with the ability to build trust and rapport with customers.
• Basic understanding of automotive service, maintenance, and repair terminology.
• Excellent organization, follow-through, and attention to detail.
• Ability to multitask and stay composed in a fast-paced dealership environment.
• Comfort using computer systems and service department software.
• Commitment to delivering an excellent customer experience.
• Flexibility to work evenings or weekends as business needs require.

Why Join Us

• Competitive compensation with performance-based incentive opportunities.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Ongoing training and development to help you grow your automotive career.
• Supportive, team-oriented environment within the Murgado Automotive Group.
• Opportunities for career growth and advancement.

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland and Security.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.