Auto Service Advisor - Grow Sales & Delight Customers

Mcdonald Automotive; Longmont (CO); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

401k

Medical/Dental/Vision Insurance

Employee Assistance Program (EAP)

PTO Accrual

Health Savings Account

Flexible Spending Account

Voluntary Life and AD&D

Employee Discounted Pricing on Parts,

Employee Discounted Pricing on Parts,

Employee Discounted Pricing on Service

Job summary

McDonald Mazda North in Longmont, CO is seeking a commission-based sales/service professional to guide customers through the service process and drive maintenance and repair sales. You will present recommendations clearly, follow up with customers, and collaborate with technicians to ensure accurate estimates and customer satisfaction throughout the service experience.

The role emphasizes relationship-building, independent work ethic, and a track record of customer satisfaction, with a

Qualifications

• Valid driver’s license and clean driving record.
• 1–3 years of progressive auto service experience preferred but not required.
• Proven track record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team-oriented and self-motivated.
• Able to work independently.

Responsibilities

• Greet customers and guide them through the service process with professionalism and relationship focus.
• Present maintenance and repair recommendations clearly to increase service sales.
• Follow up with customers for approvals and updates with timely communication.
• Collaborate with technicians to ensure accurate diagnoses and estimates are conveyed.
• Own the customer experience from drop-off to delivery ensuring satisfaction and repeat business.
• Track sales totals and closing ratios to drive continuous improvement.

Skills

Valid driver’s license

Clean driving record

Auto sales experience

Customer service oriented

Team-oriented

Independent work

Tools

Customer relationship skills

Job description

McDonald Mazda North in Longmont, CO is seeking a commission-based sales/service professional to guide customers through the service process and drive maintenance and repair sales. You will present recommendations clearly, follow up with customers, and collaborate with technicians to ensure accurate estimates and customer satisfaction throughout the service experience.

The role emphasizes relationship-building, independent work ethic, and a track record of customer satisfaction, with a