Service Advisor - Mazda North

Mcdonald Automotive; Longmont (CO); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

401k

Medical/Dental/Vision Insurance

Employee Assistance Program (EAP)

PTO Accrual

Health Savings Account

Flexible Spending Account

Voluntary Life and AD&D

Employee Discounted Pricing on Parts,

Employee Discounted Pricing on Parts,

Employee Discounted Pricing on Service

Job summary

McDonald Mazda North in Longmont, CO is seeking a commission-based sales/service professional to guide customers through the service process and drive maintenance and repair sales. You will present recommendations clearly, follow up with customers, and collaborate with technicians to ensure accurate estimates and customer satisfaction throughout the service experience.

The role emphasizes relationship-building, independent work ethic, and a track record of customer satisfaction, with a

Qualifications

• Valid driver’s license and clean driving record.
• 1–3 years of progressive auto service experience preferred but not required.
• Proven track record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team-oriented and self-motivated.
• Able to work independently.

Responsibilities

• Greet customers and guide them through the service process with professionalism and relationship focus.
• Present maintenance and repair recommendations clearly to increase service sales.
• Follow up with customers for approvals and updates with timely communication.
• Collaborate with technicians to ensure accurate diagnoses and estimates are conveyed.
• Own the customer experience from drop-off to delivery ensuring satisfaction and repeat business.
• Track sales totals and closing ratios to drive continuous improvement.

Skills

Valid driver’s license

Clean driving record

Auto sales experience

Customer service oriented

Team-oriented

Independent work

Tools

Customer relationship skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

FullTime Longmont, CO, US

3 days ago Requisition ID: 4628

Salary Range: $60,000.00 To $100,000.00 Annually

McDonald Mazda North
Serving the Longmont area, McDonald Mazda North stands out for its combination of thoughtful Mazda design and strong team values. With a consistent spot in Mazda’s President’s Club, our dealership reflects both excellence and approachability. As part of the McDonald Automotive family, you’ll find opportunities to grow and belong.

Compensation Overview (*only required for commission jobs, pay range for hourly and salary positions will be set up in req creation)

This role is commission based. Average compensation for this position is $60,000 with top performers earning $100,000

Experience & Qualifications Needed:

• Valid driver’s licenseand clean driving record
• 1-3 years of progressive experience in auto service is preferred but not required
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team-oriented and self-motivated
• Able to work independently

Essential Duties and Major Responsibilities:

• Greet customers and guide them through the service process with confidence, professionalism, and a focus on building long-term relationships.
• Present maintenance and repair recommendations clearly, with the goal of increasing closing ratios and maximizing service sales.
• Consistently follow up with customers for approvals and updates, creating urgency, and trust through timely communication.
• Collaborate with technicians to ensure accurate diagnoses and estimates are conveyed to customers.
• Own the customer experience from drop-off to delivery, ensuring every interaction ends with satisfaction and repeat business.
• Track performance metrics like sales totals and closing ratios to drive continuous improvement.

What We Offer:

• Competitive 401k / 401k matching
• Medical / Dental / Vision Insurance
• Employee Assistance Program (EAP) - free, confidential counseling
• PTO Accrual
• Health Savings Account
• Flexible Spending Account
• Voluntary Life and AD&D
• Employee Discounted Pricing on Parts, Vehicles, and Service

What Makes Us Different?

As a family owned and operated company for over 65 years, McDonald Automotive is proud to serve Colorado with a legacy built on respect, integrity, growth, hard work, and trust. With three generations actively involved in the day-to-day operations, we prioritize relationships over transactions—with our customers, our community, and our employees.

Our motto, Doing Right Comes Naturally, reflects our commitment to doing business the right way. That commitment has earned us recognition as one of the top 20 dealerships in the U.S., not just by meeting manufacturer standards but by holding ourselves to even higher ones. We aim to deliver the best car buying, servicing, and ownership experience in the industry.

At McDonald, we believe that exceptional experiences start with exceptional people. Many of our team members have spent decades with us, growing their careers and eventually retiring as part of the McDonald legacy. We're proud to attract driven, motivated individuals who are passionate about their work and dedicated to building lasting relationships. It’s not just about the work we do — it’s about the family we build along the way.

Disclaimer:

This position will remain open for at least three days and will close upon candidate selection.

If you are an individual with a disability and need a reasonable accommodation to assist with your application for employment or the recruiting process, please contact us by sending an email to [e-mail] or call 303-795-1100.