Auto Service Advisor | Flexible Hours & Benefits

Lucas Ford; Town of Southold (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

PTO & Sick Leave

401(K)

Flexible Working Hours

Job summary

Lucas Ford in Southold, NY, is seeking a Service Advisor to greet customers, listen to needs, and schedule appointments. You will set up loaner cars and verify insurance before maintenance is scheduled, while reporting symptoms accurately and preparing cost estimates.

Join a Ford dealership team that values service and aims for long-term growth, with flexible hours, health insurance, PTO, and a 401(k). A dynamic, customer-focused professional will thrive in this fast-paced environment.

Qualifications

• Minimum of 1 year in service department.
• Previous Ford dealership experience is a plus.
• Ability to identify the problem quickly.
• Knowledge of automobiles.
• Proven record of achieving exceptional customer satisfaction.
• Past experience as a service advisor, assistant lane manager or service consultant.
• Personal and professional integrity.
• Computer skills and willingness to learn new programs.
• Ability to learn new technology and repair and service procedures and specifications.
• Ability to lift 50 pounds and work on your feet for extended periods.
• Ability to work in a fast-paced environment.
• High school diploma or equivalent.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow-up time.
• Monitor the progress of each vehicle and update customers regularly.
• Verify that the final invoice reconciles with the work performed.
• Explain all completed work and charges to customers.

Skills

Customer service orientation

Communication skills

Problem identification

Automobile knowledge

Customer satisfaction focus

Energetic personality

Team player

Willingness to learn

Computer skills

Adaptability to fast-paced environment

Integrity

Positive attitude

Education

High school diploma or equivalent

Job description

Lucas Ford in Southold, NY, is seeking a Service Advisor to greet customers, listen to needs, and schedule appointments. You will set up loaner cars and verify insurance before maintenance is scheduled, while reporting symptoms accurately and preparing cost estimates.

Join a Ford dealership team that values service and aims for long-term growth, with flexible hours, health insurance, PTO, and a 401(k). A dynamic, customer-focused professional will thrive in this fast-paced environment.