Auto Service Advisor: Elevate Customer Experience

Gerald Hyundai; North Aurora (IL); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid maternity leave

PTO after 90 days

Vacation up to 3 weeks

401k with company match

Ancillary products

Job summary

Gerald Hyundai in North Aurora, IL seeks a Service Advisor to welcome customers, schedule service appointments, and serve as the liaison between customers and service technicians. The role demands a courteous, professional demeanor and a commitment to high-quality service.

You will provide repair cost estimates, upsell services with integrity, manage warranties, and follow up on repairs to keep customers informed.

Qualifications

• Customer-focused service with a friendly, professional demeanor.
• Ability to greet customers promptly and schedule appointments.
• Clear communication between customers and service technicians.
• Ability to upsell recommended services with integrity.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and articulate repair needs to techs.
• Upsell recommended/additional services with integrity.
• Provide accurate estimates of repair/maintenance costs.
• Adhere to dealership policy on customer vehicle care and operation.
• Follow up on repairs and inform customers of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure completion.
• Notify customers when vehicles are ready for pick up.
• Explain repairs and costs to customers.
• Handle customer concerns and complaints.
• Keep Service Manager informed of issues and potential problems.
• Maintain CSI scores per dealership standards.

Job description

Gerald Hyundai in North Aurora, IL seeks a Service Advisor to welcome customers, schedule service appointments, and serve as the liaison between customers and service technicians. The role demands a courteous, professional demeanor and a commitment to high-quality service.

You will provide repair cost estimates, upsell services with integrity, manage warranties, and follow up on repairs to keep customers informed.