Automotive Service Advisor: Elevate Customer Experience

Berman Hyundai; Lincolnwood (IL); On-site; USD 104,000 - 127,000; Full time

Benefits offered by this job

PTO policy

Medical insurance

Dental, Vision & Life insurance

Disability insurance

Paid training

401K

Advancement opportunities

Job summary

Berman Hyundai in Lincolnwood, IL is seeking an experienced Service Advisor to join our team. The role offers a pay plan of $115,000+ per year with commission, and full-time hours (40 hours, five days a week).

Responsibilities include greeting customers, collecting vehicle information, documenting service needs, preparing cost estimates, and coordinating service flow. Candidates should have Tekion/Hyundai experience and strong communication skills.

Qualifications

• Tekion and Hyundai experience preferred.
• Clean driving record and valid driver’s license.
• Strong communication skills, both written and verbal.
• Detail-oriented with the ability to document service requests.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet customers promptly and courteously at the service drive.
• Obtain customer and vehicle information.
• Listen to customers’ concerns and document their service needs.
• Determine and recommend maintenance based on age, mileage and history.
• Prepare an accurate labor and parts cost estimate.
• Keep customers informed of repair status and answer questions.
• Explain completed work and charges to customers clearly.
• Coordinate service appointments and ensure timely completion.
• Collaborate with technicians, parts, and dealership staff for efficient workflow.

Skills

Interpersonal skills

Communication skills

Multitasking

Detail-oriented

Tools

Tekion system

Job description

Berman Hyundai in Lincolnwood, IL is seeking an experienced Service Advisor to join our team. The role offers a pay plan of $115,000+ per year with commission, and full-time hours (40 hours, five days a week).

Responsibilities include greeting customers, collecting vehicle information, documenting service needs, preparing cost estimates, and coordinating service flow. Candidates should have Tekion/Hyundai experience and strong communication skills.