SERVICE ADVISOR - ROSEN HONDA

Kids for the Future; Greenfield (WI); On-site; USD 60,000 - 85,000; Full time

Job summary

Rosen Automotive is seeking a Service Advisor to be the primary contact between customers and the service department. You will greet customers, prepare repair orders, and explain recommended maintenance and repairs, coordinating with technicians to ensure timely, accurate services.

Ideal candidates are customer-focused, organized, and thrive in a fast-paced dealership environment, committed to delivering an exceptional ownership experience from drop-off to delivery.

Qualifications

• Greet customers and build rapport at the dealership.
• Provide clear, professional communication about service steps.
• Explain maintenance and repairs and answer customer questions.
• Use CRM software to manage customer data.

Responsibilities

• Greet customers as they arrive and create a welcoming environment.
• Prepare repair orders and coordinate with technicians to plan work.
• Explain recommended maintenance and repairs to customers.
• Provide timely updates on service progress and completion.

Skills

Communication

Negotiation

Customer service

Education

High school diploma or GED

Tools

CRM software

Job description

• Location 6141 South 27th Street,Greenfield, WI, 53221,United States
• Base Pay $60,000.00 - $85,000.00 / Year
• Employee Type Non-Exempt (Full Time)
• Required Degree High school

The Service Advisor serves as the primary point of contact between customers and the service department, delivering an exceptional customer experience while ensuring vehicle service needs are accurately identified and communicated. This role is responsible for greeting customers, preparing repair orders, explaining recommended maintenance and repairs, coordinating with technicians, providing timely updates, and ensuring repairs are completed efficiently and accurately.

The Service Advisor builds lasting customer relationships through professionalism, honesty, and outstanding communication while helping achieve dealership goals for customer satisfaction, service sales, and retention. The ideal candidate is customer-focused, organized, thrives in a fast-paced environment, and is committed to delivering an exceptional ownership experience from vehicle drop-off through delivery.

Requirements

• Greet customers as they arrive at the dealership
• Create a professional environment that builds rapport and puts customers at ease
• Answer customer questions about the service process
• Use CRM software to maintain a customer database

Qualifications

• High school diploma or GED equivalent is required; a bachelor’s degree is preferred
• Valid state-issued driver’s license and clean driving record are required
• Prior servgice experience in a dealership or showroom setting is preferred
• Excellent communication and negotiation skills
• Ability to manage time and serve customers with little supervision

Summary

Rosen Automotive is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against based on disability.