SERVICE ADVISOR

Hanania Automotive Group; Jacksonville (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Performance-based incentives

Health insurance

Dental insurance

Voluntary benefits & retirement plans

Training & development opportunities

Team-oriented work atmosphere

Employee discounts on vehicle services

Job summary

Hanania Automotive Group in Orange Park/Jacksonville, FL seeks an Automotive Service Advisor to deliver outstanding customer service and drive loyalty. You will greet customers, assess vehicle needs, and work with technicians to ensure timely maintenance while meeting sales goals.

A valid driver’s license and background check are required. Join a fast-paced team with comprehensive benefits and ongoing training.

Qualifications

• Customer service expertise required.
• Ability to set and achieve sales/ performance goals.
• Thrives in fast-paced environment with multiple priorities.
• Strong interpersonal and communication skills.
• Excellent organizational and follow-up abilities.
• Must have a valid driver's license.
• Must pass background check and hair follicle drug screen.

Responsibilities

• Greet and assist customers, schedule and confirm service appointments.
• Assess vehicle needs via information and walk-arounds; consultative selling for ongoing maintenance.
• Create transparent repair orders with cost and time estimates.
• Coordinate with technicians and parts staff to ensure timely completion and status updates.
• Aim to achieve sales goals and expand product knowledge for service/warranty needs.
• Handle cash and check receipts according to company policy.

Skills

Customer service

Sales goals

Adaptability

Communication

Organization

Driver's license

Job description

Job Details: Job Location: Orange Park Mitsubishi - Jacksonville, FL 32244, Are you passionate about delivering exceptional customer service and ensuring vehicle safety and reliability? Hanania Automotive Group is seeking a dedicated Automotive Service Advisor who thrives in a dynamic environment and excels at building customer loyalty. If you’re ready to make a difference and create outstanding experiences for our customers, we want to hear from you!

Position Summary:

As an Automotive Service Advisor, you’ll be at the heart of our customer interactions, building loyalty and ensuring a top-notch service experience. You'll handle numerous customers, manage priorities, and keep follow-ups on track—all while providing outstanding care and creating positive experiences.

What we offer:

• Immediate Opening.
• A rewarding compensation package with enticing performance-based incentives that truly recognize your achievements.
• A comprehensive benefits package, including health, dental, voluntary benefits and retirement plans, ensuring you and your family are well-covered.
• Take advantage of continuous training and development opportunities designed to elevate your skills and advance your career.
• Join a fast-paced, collaborative team that values your contributions and fosters a positive work atmosphere.
• Top-Notch equipment and facilities that enhance your productivity and efficiency.
• Benefit from special employee discounts on vehicle purchases, parts, and services as a token of appreciation for your hard work.

Key Responsibilities:

• Customer Interaction: Greet and assist customers in a friendly manner, setting and confirming appointments to streamline their service experience.
• Vehicle Assessment: Determine vehicle needs through customer information and walk-arounds, using consultative selling to plan for ongoing maintenance.
• Repair Orders: Create transparent repair orders with detailed cost and time estimates.
• Collaboration: Communicate with technicians and parts associates to ensure timely job completion and follow up with customers on vehicle status.
• Sales Goals: Achieve targeted sales goals and enhance product knowledge to support service maintenance and warranty needs.
• Cash Handling: Accurately process cash and check receipts according to company policy.

Qualifications: What we need:

• Customer Service Expertise: Proven ability to provide exceptional customer service and maintain high satisfaction levels.
• Goal-Oriented: Ability to set and achieve sales and performance goals.
• Adaptability: Thrive in a fast-paced environment with multiple priorities.
• Communication Skills: Strong interpersonal skills and effective communication abilities.
• Organizational Skills: Excellent organization and follow-up skills, with experience in working with technology.
• A valid driver's license.
• Must pass background check and hair follicle drug screen.

An Equal Opportunity Employer

Hanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.