Automotive Service Advisor

Napleton Nissan; Aurora (IL); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Vacation and Sick Time

Paid Training

Discounts on products, services, and 


Growth Opportunities

Job summary

Napleton Nissan in Aurora, IL is seeking a Service Advisor to liaise between customers and technicians, guiding repair recommendations and maintaining top-quality vehicle service. You will play a key role in the service lane, delivering excellent service and clear cost/time estimates to customers.

Join a large, established group with strong growth opportunities and a focus on customer satisfaction. Prior service advisor experience is a plus, but we welcome motivated newcomers who are tech-savvy

Qualifications

• Excellent customer service and communication skills.
• Willingness to undergo a background check.
• 18+ years of age.
• Tech-savvy and able to learn new software.

Responsibilities

• Assist customers with vehicle maintenance needs.
• Write repair orders with cost and time estimates.
• Provide timely, transparent communication with customers.
• Coordinate with technicians and parts to ensure timely service.
• Maintain a positive attitude and strong work ethic.
• Utilize Fixed Operations technology.

Skills

Customer service

Tech savvy

Service advisor exp

Job description

The Ed Napleton Automotive Group is looking for our nextServiceAdvisor.Located atNapleton's Valley Hyundai, theService Advisoris a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer’s vehicle in top shape.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

• Pay ranges between$70,000-$120,000+ per year.This includes incentive-based pay, so your skill and effort drive your income!
• Family Owned and Operated – 90+ years in business!
• Medical, Dental, Vision Insurance, 401k
• For additional benefit information please go to: NapletonCorpFlorida.MyBenefitsLibrary.com
• Paid Vacation and Sick Time
• Paid Training
• Discounts on products, services, and vehicles
• Fantastic Growth Opportunities

Job Responsibilities:

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology

Job Requirements:

• Exceptional Customer Service Skills
• Tech Savvy- able to learn and utilize technology
• Previous Automotive Service Advisor Experience is a plus but not required
• Willingness to undergo a background check in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.