Service Advisor

Uftring Auto Group; Washington (IL); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) plan

Employee discounts

Career advancement

Job summary

Uftring Auto Group in Illinois is hiring a Service Advisor to bridge customers and the service department. You will communicate with customers, schedule appointments, document services, and ensure work is performed correctly.

Starting pay is $55,000 per year, based on experience, with benefits and opportunities for growth. Join a team with over 40 years in business and a strong commitment to employee success.

Qualifications

• Positive, outgoing person with excellent listening skills.
• Sales experience is preferred; customer service experience is a plus.
• Excellent communication and listening skills; be organized and accurate.
• Knowledge of automotive operations and telephone techniques.
• Neat, professional appearance.
• Must possess a valid IL driver’s license with an acceptable driving record.

Responsibilities

• Explain repairs to customers, answer questions, and provide estimates.
• Schedule service appointments and prioritize repairs.
• Document services and approvals/declines.
• Process payments and invoices.
• Follow up with customers on vehicle status.
• Ensure work is completed as requested through quality control.

Skills

Listening skills

Sales experience

Customer service

Communication skills

Organized

Accurate

Automotive knowledge

Phone etiquette

Professional appearance

IL driver’s license

Job description

The Uftring Auto Group is hiring for our award-winning service team!

We have a thorough but FAST hiring process!

The Service Advisor is the link between the customer and the service department, insuring that the customer’s needs are met and that the work is done correctly. They will communicate with customers, schedule appointments, follow up with customers, and document services.

PAY IS BASED ON EXPERIENCE AND BEGINS AT $55,000.00 PER YEAR.

BE OUR NEXT SUCCESS STORY! The Uftring Auto Group values its team members and is committed to their success by ensuring that they have the resources and opportunities to gain experience with us!

KEY RESPONSIBILITIES:

• Communicating with customers - explaining repairs, answering questions, and providing estimates.
• Scheduling appointments - working with customers to prioritize repairs and schedule service times.
• Documenting services – recording all services that were approved or declined.
• Processing payments – handling orders, invoices, and payments.
• Following up with customers – keeping customers updated on the status of their vehicles.
• Responsible for quality control - ensuring that the work is completed as requested.

QUALITIES FOR SUCCESS:

• Positive and outgoing person with excellent listening skills.
• Sales experience is preferred. Customer service experience is a plus.
• Must have excellent communication and listening skills and be organized and accurate.
• Knowledge of automotive operations and knowledge of appropriate telephone techniques.
• Neat, professional appearance.
• Must possess a valid IL driver’s license with an acceptable driving record

“The sure way to miss success is to miss the opportunity.” – Victor Chasles.

SCHEDULE:

• Monday through Friday from 6:45 a.m. until 5:0 p.m.
• One Saturday a Month from 6:30 a.m. until 12:00 p.m.

COMPENSATION AND BENEFITS:

• The compensation for a Service Advisor starts at $55,000.00 per year.
• Career Builder Bonus and Incentive Programs for qualifying positions.
• We have a solid and stable reputation – we have been in business for over 40 years and we’re still growing!
• Great opportunities for advancement – we promote from within!
• Attractive Vacation and Paid Time Off – with PTO available within the first year of employment.*
• Paid time off for bereavement.*
• Medical, dental, vision, life, short term disability and Teladoc insurance plans – with Company participation.
• 401(k) Plan with Company participation.
• Attractive employee discounts on vehicles, parts, and services.

*See Team Member Handbook and Policies for full details.

We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.