Auto Service Advisor: Customer-Focused & Efficient

Mountain View Radiator; Mountain View (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Full-time position

Friendly team environment

Job summary

Mountain View Radiator is seeking an Auto Service Writer to join our friendly, organized team in Mountain View, CA. You will greet customers, listen to concerns, accurately document vehicle issues, and prepare repair orders for technicians.

You will provide estimates, explain recommended repairs, schedule appointments, and keep customers updated on progress while processing invoices and maintaining service records.

Qualifications

• Previous automotive service writing or customer service experience.
• Strong communication and computer skills.
• Ability to multitask in a fast-paced environment.
• Basis knowledge of automotive repairs and maintenance.
• Professional attitude with a commitment to customer satisfaction.

Responsibilities

• Greet Customers and provide excellent customer service.
• Listen to Customer concerns and accurately document vehicle issues.
• Prepare repair orders and communicate with technicians.
• Provide estimates and explain recommended repairs.
• Schedule appointments and keep customers updated on repair progress.
• Process invoices and maintain accurate service records.

Skills

Customer service experience

Communication skills

Computer skills

multitasking

Job description

Mountain View Radiator is seeking an Auto Service Writer to join our friendly, organized team in Mountain View, CA. You will greet customers, listen to concerns, accurately document vehicle issues, and prepare repair orders for technicians.

You will provide estimates, explain recommended repairs, schedule appointments, and keep customers updated on progress while processing invoices and maintaining service records.