Auto Service Advisor: Customer-First & Service Excellence

South texas auto group; McAllen (TX); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Basic Life Insurance

Accident & Critical Illness Insurance

Paid Training

Short Term Disability

Employee Purchase Program

Job summary

South Texas Auto Group is seeking a Service Advisor to excel in customer service, greet guests, schedule appointments, and serve as the liaison between customers and service technicians. The role focuses on ensuring customers feel welcome and confident their needs are being met.

You will be responsible for communicating repair needs, providing accurate estimates, upselling services ethically, and maintaining high CSI scores in a fast-paced automotive service environment.

Responsibilities

• Greet service department customers promptly and courteously - attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Skills

Customer service

Communication

Job description

South Texas Auto Group is seeking a Service Advisor to excel in customer service, greet guests, schedule appointments, and serve as the liaison between customers and service technicians. The role focuses on ensuring customers feel welcome and confident their needs are being met.

You will be responsible for communicating repair needs, providing accurate estimates, upselling services ethically, and maintaining high CSI scores in a fast-paced automotive service environment.