Auto Service Advisor: Customer Experience & Repair Liaison

Lexus of Gwinnett; Duluth (GA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Top-notch facilities

Paid training and certifications

Unlimited career growth opportunities

Full range benefits

401(k) with matching contributions

Job summary

Hennessy Lexus of Gwinnett in Duluth, GA is seeking a service advisor who will be the face of the service department, bridging customers and technicians to ensure an exceptional experience.

You will greet customers, assess repair needs, prepare and explain estimates, verify coverage, and coordinate with technicians to keep customers informed. A strong focus on communication, teamwork, and attention to detail is essential, with background checks and a valid GA license required.

Qualifications

• Must submit to a background and drug screen.
• Georgia driver's license with a clean driving record.
• Excellent oral and written communication skills.
• Prior experience in the automotive industry preferred.
• Exceptional customer service.
• High level of detail orientation and accuracy.
• Proven ability to work well in a team.

Responsibilities

• Greet customers and perform a walk-around of arriving vehicles.
• Identify problems based on customer description and inspect vehicles with the customer.
• Prepare repair orders with symptoms, required services, and approvals; enter into Reynolds & Reynolds.
• Explain estimates, obtain approvals, and maintain customer communications.
• Verify warranty coverage and explain provisions.
• Develop estimates by costing parts, labor, and materials; process payments including deductibles.
• Maintain vehicle records and update knowledge of products and services.
• Coordinate with technicians and parts to provide timely updates.

Skills

Customer service

Communication

Attention to detail

Teamwork

Problem solving

Vehicle knowledge

Organizational skills

Reynolds & Reynolds system

Tools

Reynolds & Reynolds system

Job description

Hennessy Lexus of Gwinnett in Duluth, GA is seeking a service advisor who will be the face of the service department, bridging customers and technicians to ensure an exceptional experience.

You will greet customers, assess repair needs, prepare and explain estimates, verify coverage, and coordinate with technicians to keep customers informed. A strong focus on communication, teamwork, and attention to detail is essential, with background checks and a valid GA license required.